IT Support Technician I

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!

Information Technology (IT) Support Technician - Level I

This position supports Mission Healthcare's Arizona locations: Tempe, Phoenix, & Scottsdale

Compensation band: $21.25 to $26.44 per hour

The IT Support Technician will provide technical assistance and answers to all users’ questions, assisting users by troubleshooting problems with computer hardware, software and/or other IT related issues. Your responsibilities will include providing outstanding technical support to our clients, as well as developing effective procedures, implementing new customer happiness programs, and setting customer satisfaction goals.

Job Duties:

- Provide first-level technical support to employees, resolving hardware, software, and network issues.

- Install, configure, and maintain computer systems, printers, and other peripherals.

- Assist with the setup and deployment of new workstations and IT equipment.

- Perform routine maintenance and updates on IT systems to ensure optimal performance.

- Document and track support requests and resolutions using the company's ticketing system.

- Collaborate with the IT team to implement new technologies and improve existing systems.

- Provide training and support to employees on the use of various software applications and tools.

- Assist with the management of user accounts and access permissions.

Position Qualifications:

- High School Diploma, GED or any related field preferred.

- 1+ years of progressive IT experience required.

- Strong communication skills, particularly in the ability to lead training and to conduct meetings.

- Ability to remain positive and resilient while working under pressure and against deadlines.

- Excellent knowledge of technical management, information analysis and of computer hardware/software systems.

At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.

Equal Opportunity:

We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.

Accessibility Commitment:

We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.

Inclusion Efforts:

We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.

Your Voice Matters:

Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.