Systems Administrator

Systems Administrator

Salary: $45,000 - $50,000 annually with full benefits

Contract Length: 10 months

A System Administrator must have experience in conducting routine system administration tasks and logging data in system admin logs. Systems administrators are responsible for maintaining system efficiency. Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Must have knowledge on a number of debugging protocols and processes. Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly.

Description:

• Provide technical expertise and leadership in the design, implementation, and ongoing support of the VA's HAM and SAM solution within the ServiceNow platform. 
• Ensure the availability, performance, and security of the ServiceNow HAM and SAM environment, proactively identifying and resolving any issues that arise.
• Install, configure, and upgrade ServiceNow components, including the HAM and SAM modules, ensuring compliance with VA standards and security policies.
• Develop and maintain detailed system documentation, including user guides, procedures, and technical specifications.
• Provide technical support and troubleshooting to end-users, resolving issues efficiently and effectively.
• Monitor system performance and capacity, proactively identifying and addressing potential bottlenecks or performance issues.
• Collaborate with the VA's IT security team to implement and maintain security controls and ensure compliance with regulatory requirements.
• Perform regular system audits and assessments to identify potential risks and vulnerabilities, recommending and implementing necessary corrective actions quickly. 
• Stay abreast of the latest developments in ServiceNow, HAM, and SAM technologies, recommending upgrades and enhancements as needed.
• Collaborate with stakeholders to develop test scenarios, test cases, and expected results. 
• Execute test scripts and procedures to validate the functionality, performance, and security of the deployed solution.
• Analyze test results, identify and report defects, and track them to resolution. 
• Document and communicate test findings and recommendations to relevant stakeholders.
• Assist in the development and implementation of a test automation strategy for the HAM and SAM solution.

Requirements:

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education).
• Knowledge of conducting routine system administration tasks, logging data, maintaining system efficiency, troubleshooting systems and network issues, and debugging protocols and processes.
• Knowledge of troubleshooting problems and issues identified by customers and implement corrective actions quickly.
• Good communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively.
• Ability to work independently and as part of a team.
• Ability to obtain and maintain a Public Trust.
• Must be a US Citizen or Green Card holder.

Preferred:

• Knowledge of cloud-based infrastructure and deployment
• Knowledge of VA's organizational structure and IT environment.
• Knowledge of operational testing and test automation tools.
• Knowledge of ServiceNow platform or similar IT Asset Management capabilities, particularly the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
• Knowledge in installing, configuring, and upgrading enterprise-level software applications.
• ITIL v4 or similar certification.