Field Technician Recruiting Specialist

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Are you an individual who has extensive Automotive Technician Service knowledge and Dealership Service knowledge?  Are you aware of what makes a GREAT experience for a student to take their education to the next level in their career path for automotive service?  If you answered yes to both of those questions, please keep reading.  MSX is seeking an individual who will be responsible to assess and create the career strategy for Service Technicians moving through the Dealer Service industry.  Come join a team who are at the Center of Excellence for dealership strategies for servicing customers and developing their career path within the Dealership Service industry.    

Day to Day Responsibilities

• Counsel with dealers, GM Field staff, and others on technician pipelines
• Work with Non-ASE accredited Schools and local dealerships to enroll them in the GM Service Technical Automotive Readiness Training (START)
  • Meet with the students and attend career fairs with a dealer partner  
  • Assist introducing dealerships to local high schools & students
  • Enroll the school in the GM START program
  • Work with the school administration, sponsoring dealer and the ASE organization to pursue ASE accreditation
• Work with ASE accredited Schools and local dealerships to enroll them in the GM Service Technical Education Program (STEP)
  • Meet with the students and attend career fairs with a dealer partner  
  • Assist introducing dealerships to local high schools & students
  • Leverage the ASE “Adopt a School” playbook to build dealer/school relationship
  • Enroll the school in the GM STEP program
  • Where applicable encourage dealership sponsorships to the local ASEP school
• Leverage the ASE Educational Foundation Field team to identify schools and programs
  • Make dealer contacts with the ASE Education Foundation Field Manager to promote interest in the program
• Identify each high school / career center in the region that had an automotive program touch base as appropriate
• Work with GM ASEP and GM Dealers to market the program in the area
  • Meet with the department chairperson to go over the school obligations and to make sure they were following the business model
  • Visit each GM ASEP college in the region on a regular basis
  • Link adopted STEP schools with the ASEP school
  • Attend local GM ASEP advisory board meetings, ensure dealer partners and field team members are supporting
  • Attend GM ASEP college graduations and present at commencement
• Assist in the ASEP vehicle down donation process between GM, STEP schools, and Dealers
• Attend GM Parts & Service Managers Club Meetings raise awareness for GM ASEP, GM STEP, GM START and other programs help attain dealer sponsorship for students
• Support GM field teams with technician recruiting presentations or events
• Attend local vocational schools media event around grand openings or vehicle donations
• Support adhoc events where technician recruiting is taking place (Car Shows, Racing, TechForce Foundation events) 
• Utilize, introduce and encourage the usage of the Automotive Technician Retention Playbook (Hot Spot tool) with Dealers
• Promote GM recognition programs such as Mark of Excellence and Technician Excellence
• Assist in placement of Shifting Gears Military program graduates
• Assist in placement of UTI graduates
• Promote interest in SkillsUSA
• Work with Dealerships to build local partnerships at schools
• Develop relationships with Dealership personnel that are engaged in technician recruiting and sourcing in order to fill openings as needed
• Act as an advocate for GM and its Dealerships with accredited schools and leverage these partnerships to create a new pipeline
• Two of the main responsibilities may include school adoptions into ASEP program and number of recruits sourced to Dealerships
• Continue to work with Dealerships on Technician job postings if needed, leveraging the work from the current GM-MSX pilot
• The Field Technician Recruiting Specialists will work within the Regions with a dotted line into the Manager – Technician Environment and Service Technical Training
• The Field Technician Recruiting Specialists will provide engagement status to all key stakeholders

• Candidate must be a self-starter and have a great degree of flexibility as the focus may shift from building foundational relationships with schools and Dealers to building a pipeline of candidates for the future
• Business travel within the region is expected
• Strong ability to work and communicate effectively with her / his team and peers within the Dealership / Educational organization.
• Strong ability to be self-directed and work independently, with strong organization and documentation skills.
• Skilled with common workplace and database software (MS Word, Excel, Visio, Access, Power Point, etc.).
• Experience with ASE / ASEP automotive training programs.
• Develop presentations for executive management summarizing data collection and process recommendations.
• Social media and network savvy.
• Skilled with mobile apps and vehicle connection through mobile app utilization.
• Associates or Bachelor’s degree preferred.
• Qualifications /experience within Automotive Dealership Service / Support preferred.
• Must be fluent in English (additional foreign languages a plus / possible requirement for position).

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.