Market Performance Manager

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Day to Day Responsibilities: 

• Deliver Market objectives through coaching and mentoring the MTC Coach and RPC.
• Ensure the market performs and maintains quality recruiting selection, onboarding, and continuous education training.
• Deliver market travel performance within OEM and MSX budget and guidelines through training and validating compliance through approved weekly travel expense submissions.
• Conduct Innovation Workshops: Organize regular workshops to brainstorm innovative solutions and strategies with the team.
• Encourage the adoption of the latest technologies and Lean principles to streamline processes and improve market performance.
• Customer Feedback Loop: Establish a robust feedback mechanism to improve continuously based on dealer and customer input.
• Resolve operational issues with the Regional Performance Coaches (RPC) and Market Tire Coaches (MTC), including, but not limited to, the following: 
• Adhere to all Quick Lane brand standards.
• Quick Lane Dealers’ Operating Standards, including safety and cleanliness. 
• Provide direct in-dealer training and mentoring for all RPC & MTC. 
• Quick Lane processes and programs. 
• Ensure RPC completes weekly administrative duties accurately and on time. 
• Create and deliver annual performance reviews for assigned RPC.
• Develop personal growth and performance improvement plans. 
• Deliver all market Quick Lane & Quick Lane Express (QLE) performance objectives in the region. 
• Make recommendations to senior management. 
• Drive KPI performance in assigned market.
• Review action plans for milestone completion and identify issues/opportunities. 
• Achieve consumer experience standards as prescribed by FCSD within the assigned regions. 
• Support Quick Lane special projects and initiatives Basic Qualifications. 

• Bachelor’s degree (preferred but not required) 

• 4 to 5 years of professional experience with multi-store retail or operations management.

• Experienced in dealing with business owners of large and small operation. 

• Excellent verbal and written communication skills. 

• Tech-savvy with proficiency in Microsoft Office products. 

• Knowledge and aptitude using and interpreting financial reports and data.

• Ability to problem-solve and execute changes that increase efficiencies and improve customer service.

• Excellent organizational skills, including prioritization and time management. 

• Passionate and excited about building and sustaining relationships.

• Self-starter with a results-driven mindset. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.