Customer Way Advisor

This role is based in New Zealand within commuting range of our offices

Who are we | Ko Te Taurapa Tūhono tēnei 

Every day New Zealand Trade and Enterprise (NZTE) connects New Zealand export businesses with opportunities to grow and go global. Their success is our success. We also connect investors with New Zealand investment opportunities across companies, sectors and regions. Our people are based in 37 offices, working across 24 time zones and 40 languages to support New Zealand businesses in over 100 countries. 

The Customer Way team ensures that NZTE is a customer-centric organisation - one that is clear about its value proposition and that delivers the right service at the right time and at the right scale to help our customers achieve their international growth aspirations and goals.   

What you’ll be doing | Te whakamahere 

We are looking for a passionate, smart, and truly customer-centric person with strong continuous improvement business analysis skills to join our team as Customer Way Advisor. 

As Customer Way Advisor, you will be creating a great experience for NZTE customers by supporting the continuous improvement of the Customer Way and supporting our internal focus on operational excellence. You will develop fantastic relationships with other NZTE teams in New Zealand and internationally as you work collaboratively to really understand the users' needs and feed these back and develop real improvements to the processes, behaviours and tools we offer.  You’ll also be upholding best practise and consistency in our processes, behaviours and tools. You'll be a real advocate for great customer data and understand the value this provides to the Customer, our One Global Team and NZTE. 

What you’ll need to be successful | Ō Pūkenga 

You will use your exceptional stakeholder focus and highly collaborative nature to balance multiple priorities and focus on delivering improvements that bring the best value to our customers. You'll have a deep understanding of customer needs and how The Customer Way allows our customer facing team to support businesses to grow and thrive. You will be curious and use enhanced research techniques to identify improvements, weak spots, and areas for further investigation for stakeholders.  

Working with a variety of teams and functions, you will execute the Grow strategic initiatives identified during Refocus and capitalise on continuous improvement opportunities.  You will use your active listening skills to understand current state, underlying causes of pain points and ideate with stakeholders’ alternative solutions paths that will lift our performance.  We are seeking someone who is comfortable with ambiguity, can simplify the complex while driving towards clarity. 

You’ll be an excellent oral and written communicator bringing simplicity and energy. You will be tech savvy, with a good grasp of CRM & excel, as well as good with numbers, and intuitively knowing what information and data is required to make great decisions.  

We work at pace here, so energy is important as well as the confidence to hit the ground running and deal with ambiguity.  

 Why you’ll love working here - Nau mai ki Te Taurapa Tūhono

At NZTE it’s all about the people. We’re deeply connected to the diversity of our people across the globe and embrace how that drives our organisation and the country forward. You will love this role if you are looking for a challenge and the opportunity to make a valuable contribution to a truly global organisation.

We also get access to benefits including (a full list of benefits can be found here - Life at NZTE):

- Flexible working arrangements – hybrid working model, location and hours

- 5 weeks annual leave + additional 6 weeks Flexible Parents Leave for all new parents

- Wide range of internal learning and development opportunities

- EAP, Mental Health Hub, discounted medical insurance and discounted local gyms

What's next | Te ara ki tua 

If this sounds like your next growth opportunity, please see the position description, and apply now! Applications close 11:59pm NZST 13 March 2025 

Please note that you must possess New Zealand work rights to apply for this role.

We believe New Zealand is good for the World.  New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer.  At NZTE it is all about our people and we seek diversity of though; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability.  If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition team.