Customer service advisor

NXT GIG is searching for a friendly and dedicated Customer Service Advisor to join our growing team. In this role, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and providing information about our services. Your ability to communicate clearly and empathetically will be essential to delivering an excellent customer experience. As a key member of our customer service team, you’ll have the opportunity to make a meaningful impact by ensuring customer satisfaction and fostering long-term relationships. If you are passionate about helping others and thrive in a fast-paced environment, we would love to welcome you to NXT GIG!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our services, policies, and procedures.
• Assist customers in troubleshooting issues and resolving complaints effectively.
• Document customer interactions and feedback in our CRM system.
• Work collaboratively with other departments to address customer needs and improve service delivery.
• Stay informed about industry trends and product knowledge to enhance customer interactions.
• Contribute to team goals by meeting performance metrics and quality standards.

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.
• Proven experience in a customer service role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Familiarity with CRM software and customer service platforms.
• Ability to handle sensitive situations with empathy and professionalism.
• Flexible and adaptable to changing customer needs and priorities.