Customer Success Associate

About Ofload and Our Mission

FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $66  billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.

At Ofload, we’re changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we’re driving smarter, greener, and more efficient operations that benefit businesses and the environment.

This isn’t just logistics—it’s FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone’s lives.

Why Join Ofload?

Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.

We’ve raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh. Along the way, we’ve been recognized for our innovation and culture:

• Ranked #1: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform
• Ranked #2: AFR BOSS Best Places to Work 2024 in Transport and Construction

At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you’re ready to be part of an ambitious team reshaping the freight future, we want to hear from you.

About the role:

As a Customer Success Associate your mission is to own and manage Ofload’s smaller accounts to scale our service with them and increase their digital adoption. You will also support the broader customer success team with ad hoc activities to drive customer satisfaction and operational efficiency.

What you’ll do:

• Account Management: Manage a portfolio of small to medium accounts (<$500k revenue).
• Customer Relationship Building: Develop close relationships with customers to understand their broader business needs, industry context, and long-term vision.
• Digital Adoption: Encourage and support customers in adopting digital solutions.
• Client Advocacy: Act as a liaison between Ofload’s Shippers and internal teams, ensuring customer feedback and concerns are addressed efficiently.
• Understanding Customer Needs: Identify customer pain points and ensure objectives are achieved.
• Cross-Functional Collaboration: Work closely with Operations, Sales, and Product teams to share customer feedback and address challenges.
• Process Improvement: Contribute to defining the CSA role and continuously improving internal processes.

Qualifications and Skills:

• Recent Graduate who is hungry to learn
• Strong problem-solving skills and the ability to think quickly under pressure.
• Excellent verbal and written communication skills.
• Organised, detail-oriented, and able to manage multiple tasks effectively.
• A team player who thrives in a collaborative and fast-paced environment.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

More than a job! We look after you through: 

• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and 
• Our annual Summer Camp offsite

Office Benefits:

• Weekly catered breakfast, monthly team lunch and a number of delicious snacks 
• Morning brew of your choice at our local cafe 
• Quarterly celebrations and team events;
• Table tennis, board games and an office library