German Speaking Customer Service for Digital Marketing & SEO Solutions Departmen

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a German Speaking Customer Service Representative within the Digital Marketing & SEO Solutions Department. This position is ideal for individuals who have a passion for digital marketing and are committed to delivering high-quality support to German-speaking clients.

Responsibilities

• Provide outstanding customer service to German-speaking clients through phone, email, and chat, addressing inquiries related to digital marketing and SEO solutions.
• Assist customers with their onboarding process, ensuring they understand and maximize the use of the company’s products and services.
• Resolve customer issues effectively and efficiently, ensuring a high level of satisfaction.
• Document and maintain accurate records of customer interactions in the company’s CRM system.
• Work closely with the sales and marketing teams to provide feedback and insights that enhance the client experience.
• Stay updated on industry trends and the company’s offerings to provide informed support and recommendations to clients.
• Foster strong relationships with clients to promote long-term engagement and satisfaction.

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the digital marketing or technology sector.
• Strong communication and problem-solving skills.
• Ability to understand and explain digital marketing concepts to clients.
• Proficiency in customer service software and Microsoft Office applications.
• Attention to detail with solid organizational skills.
• A passion for digital marketing and a commitment to helping clients succeed.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks