German Speaking Customer Support for Home Security & Alarm Systems Department

Patrique Mercier Recruitment FR is focused on connecting talented professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Home Security & Alarm Systems Department. This role is ideal for individuals passionate about safety and technology, and who excel at delivering excellent customer service to German-speaking clients.

Responsibilities

• Provide exceptional customer support to German-speaking clients regarding home security and alarm systems through phone, email, and chat.
• Assist customers with product inquiries, installation guidance, and troubleshooting issues.
• Handle customer complaints and inquiries efficiently to ensure a safe and satisfying experience.
• Document customer interactions accurately and manage follow-up communications.
• Collaborate with technical support teams to resolve complex customer issues.
• Educate clients about security system features, safety protocols, and upgrade options.
• Gather customer feedback to contribute to product and service enhancements.

• Fluency in German and English, both written and spoken.
• Experience in customer support, preferably in technology or security sectors.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Detail-oriented with excellent organizational skills.
• Proficient in customer support software and standard office tools.
• Strong problem-solving skills and the ability to work well under pressure.
• Flexibility to work varied hours, including evenings and weekends as needed.

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks