Italian Speaking Banking Industry Support Agent - Athens (Remote in Greece)

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for an Italian Speaking Banking Industry Support Agent. This role is based in Athens, Greece, with the flexibility of remote work, allowing candidates from across Greece to apply. We are seeking motivated individuals with a passion for customer service and a strong interest in the banking sector, to provide top-tier support for our Italian-speaking clients.

Responsibilities

• Provide excellent customer support to Italian-speaking clients through multiple channels, including phone, email, and chat.
• Assist clients with inquiries related to their bank accounts, transactions, and various banking products.
• Guide customers clearly through banking processes, ensuring they understand available services.
• Document all client interactions accurately within the CRM system for quality tracking.
• Work collaboratively with internal teams to resolve complex banking issues and ensure satisfaction.
• Analyze customer feedback to suggest potential improvements in service delivery.
• Adhere to banking regulations and company policies during all client communications.

• Fluency in Italian and English, both spoken and written.
• Proven experience in customer service, preferably in banking or financial services.
• Familiarity with banking products and services is a plus.
• Exceptional communication and interpersonal skills with a focus on customer satisfaction.
• Ability to handle sensitive information with a high level of confidentiality.
• Experience with CRM systems and proficient in Microsoft Office applications.
• Strong analytical and problem-solving skills with attention to detail.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks