German Speaking Customer Support for Transportation Services

Patrique Mercier Recruitment is pleased to present an exciting opportunity for a German Speaking Customer Support Representative for Transportation Services. In this role, you will be the primary point of contact for German-speaking customers, providing them with exceptional support and assistance related to their transportation needs. Your excellent communication skills will help ensure that customers have a smooth and positive experience. If you have a commitment to customer satisfaction and thrive in a dynamic environment, we encourage you to apply!

Responsibilities

• Deliver high-quality customer support to German-speaking clients through phone, email, and chat.
• Assist customers with inquiries related to reservations, itinerary changes, and transportation services.
• Effectively resolve customer complaints and issues to ensure satisfaction.
• Document all customer interactions accurately in the CRM system.
• Work closely with internal teams to ensure seamless service delivery and resolution of customer inquiries.
• Stay updated on transportation services, policies, and industry trends to provide informed assistance.

• Fluency in German and English; additional language skills are an advantage.
• Experience in customer support, particularly within the transportation or travel sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Familiarity with CRM systems and proficiency in standard office applications.
• A proactive and adaptable individual who can thrive in a fast-paced environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras