Administrative Assistant / Community Support

Position Type: Full-Time
Working Hours: CST

About Pavago:

Pavago is seeking a Community Support Specialist to join our client’s team. You’ll play a key role in reviewing apartment applications, verifying income and screening documents, and collaborating with onsite teams to ensure a seamless application process. This position is ideal for professionals who are detail-oriented, bilingual in Spanish and English, and have strong time-management and communication skills. If you excel in organization and enjoy working with people, we’d love to hear from you!

Key Responsibilities:

• Application Review: Assess and process apartment applications to ensure all required documents are submitted and meet compliance standards.
• Document Verification: Review income and screening documents, verifying accuracy and compliance with policies.
• Communication and Coordination: Liaise with onsite teams regarding screening results, outstanding documents, and approval recommendations.
• Decision Follow-Up: Track the status of applications and discuss approval recommendations with the appropriate stakeholders.

Requirements:

• Experience: 1–2 years of experience in a related role, such as application processing, customer support, or administrative assistance.
• Technical Skills: Proficient in Microsoft Teams and Excel. Familiarity with Google Search for verification purposes.
• Education: High school diploma or equivalent; additional certifications in administration, real estate, or customer support are a plus.
• Language Skills: Bilingual in Spanish and English (verbal and written).
• Soft Skills: Strong attention to detail, excellent communication abilities, a proactive mindset, and strong time-management skills.

What Makes You a Perfect Candidate?

• Detail-Oriented: Ability to review documents meticulously and ensure compliance.
• Effective Communicator: Strong verbal and written communication skills in both English and Spanish.
• Organized & Efficient: Capable of juggling multiple applications and deadlines effectively.
• Self-Starter: Ability to manage tasks independently and take initiative.

What Does a Typical Day Look Like?

You would be reviewing apartment applications and checking that all required documents are in order. You’d be in touch with onsite teams to follow up on any outstanding items and keep track of the progress of each application. You’d also process new applications, check in with teams for status updates, and discuss approval recommendations as the applications are reviewed.

Interview Process:

1. Initial Phone Call: A brief conversation to understand your experience and fit for the role.
2. Video Interview: Brief call to discuss your experience, motivation, and suitability for the role.
3. Final Interview:  A comprehensive interview with the client to ensure mutual fit and alignment.
4. Background Check: Verification of experience and references.

Ready to Apply?

If this opportunity aligns with your career aspirations, we’d love to hear from you! Submit your application today to join Pavago in providing exceptional community support.