Launch Manager - Remote

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration.

With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.

PayNearMe has over 200 employees, raised a $45M Series D round in June 2023, and processes billions in payments annually. Headquartered in Silicon Valley, our team is distributed across the U.S. Join us in solving our clients’ biggest payment challenges.

The Launch Manager will focus on newly acquired customers and oversee project completion to ensure attainment of expected revenue. This role requires a proactive, sales-driven mindset to build relationships with clients identified resources and ensure success metrics are attained post project implementation. The ideal candidate will balance revenue-generating activities with fostering strong client relationships to meet and exceed attainment targets for a period of 12-18 months post launch.  

Key Responsibilities

Location

• Remote | 25% travel required

New Bookings & Revenue Growth

• Participate in new client project meetings to become knowledgeable with customers implementation configuration, use cases and pain points. Leverage knowledge to identify and pursue opportunities to maximize bookings within assigned accounts. 
• Proactively identify potential upsell opportunities based on customer usage patterns, success metrics and deep relationships.
• Leverage a consultative sales approach and partner with internal teams to deliver compelling proof points from existing clients that align with client goals to maximize revenue. Guide clients through onboarding and adoption to ensure long term success.   

Client Relationship Management

• Act as a trusted advisor, providing insights and recommendations to enhance the client’s payment operations using client identified customer success metrics to help guide conversations.  
• Conduct training sessions prior to and after client launch
• Monitor client satisfaction and performance post implementation and ensure the delivery of exceptional service to drive revenue, retention and growth until the account moves to sustaining categorization. Provide regular reporting to client and internally regarding performance trends and prediction of attainment potential.  
• Serve as the primary point of contact for escalations and resolve issues promptly to ensure client satisfaction.

Technical & Market Expertise

• Maintain an in-depth understanding of PayNearMe’s platform, features, and integration capabilities.
• Stay informed about market trends and competitor offerings to position PayNearMe as the preferred solution.

• Minimum 2+ years of experience in account management, sales, or client success, with a strong focus on revenue growth.
• Experience in the payments industry or SaaS platforms is highly preferred.
• Strong consultative selling and relationship management abilities.
• Excellent verbal and written communication skills, with the ability to present value propositions and negotiate effectively.
• Technical aptitude to understand APIs, platform architecture, and integration processes.
• Bachelor’s degree in Business, Marketing, or a related field (Master’s preferred).

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups 

Salary Range: $120,000 - 145,000 (base salary)
Variable: $40,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/

Assistance for Disabled Applicants

Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.

All your information will be kept confidential according to EEO guidelines.