CX Technical Support Advocate: Level 2

USA BASED CANDIDATES ONLY - Read below for a list of eligible states

At Photobooth Supply Co., we call this role a "Customer Advocate" because your mission is to champion our customers' success. We believe that friendly, empathetic, and knowledgeable support can make someone's day, and we’re committed to making every customer interaction—whether via email, phone, or chat—a positive and impactful experience.

This is a technical support role, not your standard customer service position. If you thrive on troubleshooting complex software issues, solving unique problems, and communicating technical solutions with clarity, this could be the perfect fit for you.

What You’ll Do:

• Troubleshoot Complex Issues: Leverage your 3+ years of technical support experience to resolve software-related issues, including analyzing logs to uncover and address root causes.
• Communicate Clearly: Simplify complex technical concepts for our customers, ensuring they feel supported and informed every step of the way.
• Investigate and Solve: Approach intricate problems with curiosity, conducting thorough research to develop effective solutions.
• Educate and Empower: Collaborate with teammates to share insights and continuously expand both individual and team knowledge.
• Delight Customers: Deliver empathetic and personable support, creating positive customer experiences that go above and beyond expectations.
• Team Collaboration: Partner with colleagues to brainstorm creative, out-of-the-box solutions for unique challenges.

We are looking for candidates who are able to work the following time shift:

Tuesday - Saturday, 10 AM - 7 PM Pacific Time

If you do not confirm you are available for a time shift, your application will automatically be disqualified. 😭

What We’re Looking For:

• Technical Expertise: Minimum of 3 years of technical support experience, demonstrating strong troubleshooting skills and the ability to analyze technical logs.
• Problem-Solving Mindset: Naturally curious and driven to uncover the root cause of issues, with a proactive approach to resolution.
• Confident Communication: Skilled at explaining technical information in simple, clear terms. You’re comfortable asking questions, documenting findings, and sharing insights.
• Empathy and Understanding: Exceptional interpersonal skills, with the ability to deliver compassionate and thoughtful support in both written and verbal communications.
• Attention to Detail: Strong command of grammar (we're fans of the Oxford comma) and precision in both troubleshooting and communication.
• Team Player: Thrives in a collaborative environment, supporting and learning from teammates to achieve shared goals.

Preferred Skills (Not Required):

• Familiarity with photography equipment, photo booth software, or related industries.
• Experience with Zendesk.
• A passion for learning new technologies and adapting quickly to changes.

Why Join Photobooth Supply Co.?

At Photobooth Supply Co., we help entrepreneurs succeed by providing innovative photo booth solutions and exceptional customer support. As a Tier 2 Technical Support Advocate, you’ll play a crucial role in empowering our customers to thrive in their businesses. If you’re a proactive problem solver who’s passionate about delivering outstanding support, we’d love to hear from you!

Ready to apply? Let’s make magic together—apply now and help our photo booth owners shine!

Must live in one of the following states:

• Arizona
• California - preferred
• Colorado
• Florida
• Georgia
• Illinois
• Montana
• Nevada
• New Hampshire
• New York
• North Carolina
• Oregon
• Pennsylvania
• Rhode Island
• Texas
• Utah
• Virginia
• Wyoming

🏥 Health Benefits

👴 401K for California Based Employees

📚 Education Stipend

💻 Remote Work

💰 Bonus Plan

🏝️ Annual Retreat

✈️ Generous PTO and Holiday Schedule

💼 Quarterly Financial Meetings

📊 Open Book Management

💪 Intimate Team

🧑‍💻 Work from Home Stipend