Fire Suppression Coordinator

As the Fire Suppression Coordinator, you’re responsible for organizing, scheduling, and managing the flow of activities for the Field Technicians as well as monitoring the daily schedule and adjusting as needed to complete the expected and upcoming work in the short term. You’ll also handles all inbound emergency field assignments and other job site related calls. You’ll collaborate with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

In this role you will:

-Ensure field crews have an appropriate amount of work that can be executed and communicate to supervisors/managers any irregular performance in the field

-Manage real time adjustments to technicians’ schedules due to resource changes or business conditions should they change during the day

-Schedule all field projects for upcoming jobs after communication and collaboration with various internal and external departments

-Dispatch team of technicians ensuring maximization of productivity, travel time, overtime, and other key resource metrics

-Create and maintain service ticket and job queue databases from sales turnover to close out

-Invoice all completed service tickets and progress billings for construction projects

-Maintain positive internal and external relationships as a critical touchpoint with PSI operations

-Use software to maintain customers, create work-orders, appropriately invoice clients for work completed, and close jobs for final disposition

-Order parts and ensure timely delivery for scheduled service jobs

-Maintain a good positive relationship with the customer and external vendors and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns

-Adhere to company policies and procedures as well as local, state, and federal regulations and laws

Ideal Candidate Profile:

-Able to work as a team player

-Capable of remaining patient and calm when dealing with frustrated customers

-Ability to multi-task, problem-solve and adapt to change in a fast-paced dynamic environment

-Possess excellent organizational skills and attention to detail

-Ability to provide excellent customer service

-Ability to anticipate work needs and interact professionally with customers

-Able to communicate effectively with coworkers, management, and customers, and display excellent interpersonal skills and awareness of controversial and/or sensitive issues

Requirements:

-1-2 years’ experience in a coordinator role preferred

-High School diploma or equivalent

-Knowledge of Fire Alarm, Fire Sprinkler or Fire Suppression systems (or other service industries) a plus

-Proven ability to work in enterprise resource planning and management (ERP) software by creating work orders, invoices, reports

The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

We are an equal opportunity employer that promotes a people-centered culture. Ask around the local industry and you’ll find that the team at Performance Systems Integration is THE team to join. Now is your time to make a move! Fire up your career!