Product Operations Manager

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset. 

Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.  

But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.  

While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join. 

Scope:

We’re looking for a Product Operations/Manager to help us scale and optimize our product development lifecycle (PDLC) while ensuring cross-functional alignment and operational excellence. This role is 75% product operations and 25% product management, meaning you’ll drive process efficiency, enable data-driven decision-making, and own key product initiatives. 

• Scaling Product Operations – Drive continuous improvement of our PDLC to ensure efficient execution across product & engineering. 
• Building the Data & Metrics Infrastructure – Ensure every line of code we write ties back to clear objectives, and we can measure the success of our technology investments. 
• Cross-Team Alignment & Communication – Keep stakeholders well-informed and ensure we have strong cross-functional collaboration in place. 
• Tooling – Coordinate the rollout of tools to streamline our PDLC, ensuring they’re used effectively. 
• Continuous Feedback & Process Improvement – Drive initiatives that ensure a high-performing and motivated product & engineering team. 
• Product Strategy & Execution (25%) – Own and deliver select product initiatives, ensuring they align with business priorities and deliver value. 

• Own and Optimize the Product Development Lifecycle (PDLC) 
• Drive continuous improvement in our product & engineering workflows. 
• Ensure that all initiatives tie back to business objectives with clear metrics. 
• Maintain high standards for roadmaps, GTM motions, and engineering execution. 
• Build the Data & Metrics Infrastructure for Product Success 
• Develop, track, and report KPIs that project effort back to business initiatives. 
• Ensure we have clear visibility into impact and can communicate results effectively. 
• Drive continuous feedback loops for a high-performing teams. 
• Align Product, Engineering, and Stakeholders 
• Ensure strong cross-company collaboration with a focus on transparency and alignment. 
• Enable oneness between Product and Engineering teams. 
• Support training and enablement for product & engineering teams. 
•  Enable and Scale Tooling Across the PDLC 
• Coordinate the rollout and adoption of PDLC-related tools to support scaling efforts. 
• Own and Deliver Key Product Initiatives (25%) 
• Lead product discovery for select initiatives, ensuring alignment with business needs. 
• Collaborate with engineering and design to prioritize and deliver high-impact features. 
• Drive cross-functional collaboration with sales, marketing, and customer success. 

• Thrives in operationalizing product strategy and ensuring teams execute with clarity and focus. 
• Loves optimizing processes, scaling best practices, and ensuring a seamless product development lifecycle. 
• Understands how to tie product development to business impact through data and metrics. 
• Enjoys working cross-functionally to align product, engineering, and stakeholders. 
• Has a strong sense of ownership over both operations and product execution. 
• Is a systems thinker, bringing structure and clarity to complex workflows. 
• Is an excellent communicator, keeping teams informed, engaged, and aligned. 

• 5+ years of experience in product operations, product management, or a related role in high-growth SaaS or enterprise technology. 
• Proven track record of optimizing product development processes and scaling teams efficiently. 
• Strong understanding of Agile, PDLC frameworks, and product strategy best practices. 
• Experience in data-driven decision-making, with the ability to tie product initiatives to business impact. 
• Familiarity with product & engineering tooling. 
• Excellent stakeholder management and communication skills. 
• Experience working in B2B SaaS environments. 

• Fast-growth Australian-owned company
• Flexible work environment and a strong focus on work-life harmony
• Innovation is our way of life
• Personal Development budget for all staff
• Access to Employee Stock Ownership Plan
• A brilliant graduate program that provides both mentoring and growth opportunities for all
• Work on a product that makes a real social-good impact on the world
• Competitive Parental Leave programs
• Global opportunities!

Know more:

By checking us out on all the usual platforms, and especially our About Us https://www.recordpoint.com/about

or our Life at RecordPoint blog: https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint 

How to apply:

Click the 'apply now' button send us your CV.

RecordPoint is an equal opportunities employer.

We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.

If you want to know what to expect from a RecordPoint application process, read more here: https://www.recordpoint.com/careers

No recruiters please, we've got this one covered.

You will need to pass a police background check to be eligible for employment at RecordPoint.