Client Relations Associate Director

Job Summary

A company is looking for an Associate Director of Client Relations to manage employer-sponsored client accounts across the United States.

Key Responsibilities

• Manage a client portfolio, overseeing various programs and ensuring client satisfaction
• Achieve performance objectives related to client retention, growth, and revenue targets
• Develop strong partnerships with clients and communicate program results effectively

Required Qualifications

• Bachelor's degree in a customer service or business-related field, or 3 years of relevant professional experience
• 1-3 years of experience in customer service or direct account/client relationship management
• Strong relationship management skills
• Ability to work collaboratively in a team environment
• Minimal travel required, with most interactions occurring via phone/webcam