MST Fully Remote ServiceTitan Scheduling Specialist

About the position

The ServiceTitan Scheduling Specialist at Pink Callers is responsible for managing the day-to-day scheduling operations within a fast-paced environment. This role focuses on ensuring that technicians are efficiently dispatched to service calls, installations, and repairs while providing exceptional customer service. The ideal candidate will have a growth mindset and a strong interest in professional development, along with experience in the plumbing, HVAC, or service industry.

Responsibilities
• Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
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• Coordinate scheduling of technicians for service calls, installations, and repairs
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• Dispatch technicians to job sites in a timely and efficient manner
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• Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
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• Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
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• Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
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• Organize and maintain systems for documents, invoices, and client records
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• Process payments from customers and follow up on overdue accounts as necessary
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• Assist in setting up and implementation of ServiceTitan
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• Additional responsibilities to support the growth of the company

Requirements
• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
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• Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan
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• Excellent time management skills and the ability to multitask and prioritize work
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• Attention to detail and problem solving skills
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• Excellent communication with customers, suppliers, and team members
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• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
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• Must have a clear background check

Nice-to-haves

Benefits
• Work from home flexibility
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• Professional development opportunities