34825430948 - Customer & Partner Support Representative

Position : Customer and Partner Support Representative

Work Hours : M-F, CET

Job type : Full-Time

About the Company:

The company works with top experience providers in Sweden to offer a diverse selection of unforgettable activities. From thrilling adventures to relaxing retreats, it curates exceptional experiences that make perfect gifts or personal getaways. Committed to making extraordinary moments accessible to all, the company prioritizes outstanding service and lasting memories.

Role Overview:

We are looking for Customer & Partner Support Representatives to assist both customers and experience providers with inquiries, issues, and general support needs. Whether you're an experienced professional or a fresher, if you have excellent communication skills and a passion for customer service, we want to hear from you!

Key Responsibilities:

• Provide support to customers and partners via email, chat, and phone.
• Assist experience providers with onboarding, troubleshooting, and operational questions.
• Handle customer inquiries, complaints, and refund/exchange requests professionally.
• Work closely with internal teams to resolve support tickets efficiently.

• Strong written and verbal communication skills.
• Fluency in Danish and/or other European languages is a plus but not mandatory.
• At least 2 years Prior experience in customer support or partner management.
• Ability to multitask and handle a high volume of inquiries in a professional manner.