Premium Concierge

About the Team:

The San Francisco Giants Premium Seating Department and Gotham Club ensures the utmost quality and service to our esteemed clients and guests. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role:

The San Francisco Giants are looking for Premium Concierge, who will have the unique opportunity to: prepare Luxury Suites, Gotham Club, Cloud Club and all other Premium Spaces before gates open to the public, greet clients as they arrive, check in members at host stands, and troubleshoot any ticket or premium related problems or requests throughout the game. Concierge may encounter situations that require quick thinking and service-oriented resolutions. You’ll work closely with the Giants Luxury Suites, Gotham Club and Cloud Club teams that link directly into the Ticket Sales and Service department. The ideal candidate will have a strong ability to provide personalized, customer-oriented service to our premium clients and private club members at all Giants home games and/or other ballpark events. This position will be in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco. 

You’re Excited About This Opportunity Because… 

·        You can show your skills by providing prompt, accurate, courteous and complete service of requests from premium clientele, including communicating Oracle Park guidelines, procedures and newsworthy information.

·        You will have the opportunity to develop rapport and positive relationships with premium clients and their guests.

·        You will develop detailed knowledge of both Gotham Club and Cloud Club membership policies and procedures, food and beverage offerings in each venue, and upcoming events; accurately communicating this information to members. 

·        You will prepare Luxury Suites, Gotham Club, Cloud Club, Premium Spaces and surrounding areas by setting up furniture for full operation prior to guests' arrival with close attention to detail (including private events, concerts, etc.).

·        You will become proficient at managing our dining reservation system: check-in reservations, escort members to their reserved areas, and take future reservations. 

·        We will turn to you to monitor Gotham Game Room inventory and ensure proper functioning of games and equipment, communicating issues immediately. 

·        You will grow by providing customized service to regular hosts & guests by being proactive with their requests & attending to their recurring needs.

·        You will consistently find ways to go above and beyond the service standards to provide ‘wow’ moments for our premium clients, including celebrating special moments, including birthdays, anniversaries & achievements.

·        You will be the eyes and ears on the suite level and premium levels to better understand client preferences and needs daily.         

Qualifications 

·        Demonstrate exceptional customer service skills.

·        Possess outstanding verbal communication skills.

·        The ability to thrive in a fast-paced environment, with a high capacity for prioritization and time management.

·        Established professional and personable demeanor with a strong commitment to a dedicated work ethic and collaborative teamwork.

·        Proven commitment to maintaining a polished professional image with high visibility to VIP clientele.

·        Flexibility to work non-traditional hours on weekdays, weeknights and weekends according to the Giants home schedule. 

·        Must be available for AT LEAST 80% of all Giants home games. 

·        Capability to remain on your feet for hours at a time.

·        Must be able to lift and/or move up to 35lbs.

We’re Excited About You Because…

·        You are an authentic, inspiring and positive team member.

·        You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.

·        You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.

Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.  

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. According to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.