Content Strategist

About the Role

Second Front Systems (2F) securely fast-tracks government access to software-as-a-service (SaaS) applications to help build a safer tomorrow. With roots in U.S. Government service, we’re a public-benefit, venture-backed software company that is trusted by Government agencies and leading software providers, to empower them to succeed in their contributions to global security.

We are seeking a Content Strategist to join our Marketing team to help us craft compelling narratives, engage our audience, and drive thought leadership in the defense technology space.

As a Content Strategist at Second Front Systems, you will play a key role in shaping our brand voice and content direction. You will develop and execute a content strategy that educates, engages, and influences our audience—from government stakeholders to commercial tech companies seeking to enter the federal market. Your work will help position 2F as a leader in the global security and defense technology ecosystem.

This role will drive community engagement in our quest to power software for the free world through a vibrant ecosystem. You will be responsible for fostering meaningful connections with industry leaders, partners, and stakeholders, ensuring our content resonates with and empowers the broader defense technology community. Additionally, you will be expected to think strategically and tactically, balancing high-level content planning with hands-on content creation and optimization.

Note: This position requires U.S. citizenship due to government contract requirements.

• Serve as the primary point of contact for customers, fostering strong relationships with government end users and commercial clients.
• Conduct regular Quarterly Business Reviews (QBRs) to communicate progress, gather feedback, and ensure alignment with customer goals.
• Responsible for renewals, upsells, and cross sells.
• Partner closely with engineering and product teams to ensure timely and successful delivery of technical solutions.
• Translate customer needs into actionable requirements, ensuring seamless integration and deployment of our PaaS solutions.
• Guide customers through the Authority to Operate (ATO) compliance process, ensuring they meet necessary security and regulatory standards.
• Stay up-to-date on compliance trends, government requirements, and cloud security best practices to support customer success.
• Serve as a trusted technical advisor, helping customers optimize their use of our platform
• Advocate for customers by sharing feedback and insights to inform product development and enhancements.
• Monitor customer success metrics, including adoption rates, satisfaction scores, and retention, to identify opportunities for improvement.
• Develop and execute strategies to improve customer outcomes and increase platform utilization.

• 5+ years of experience in customer success, technical delivery, or a related role, preferably in the PaaS or cloud infrastructure space.
• Strong understanding of government end-user environments and the ATO compliance process
• Proven experience managing customer relationships and delivering enterprise solutions in high-stakes environments.
• Exceptional communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Proactive, self-starter mindset with strong organizational and problem-solving skills.
• Experience working with tools like GitLab for ticketing and collaboration, as well as Salesforce for CRM management.
• Familiarity with government and Department of Defense (DoD) environments is highly desirable.
• Ability to navigate and collaborate within a fast-paced, scaling startup environment.

• Previous start up experience.
• Have a strong interest in matters of national security.

Perks & Benefits

This role is full time.  As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace.

We offer you:

Competitive Salary

100% Healthcare, vision and dental coverage

401(k) + 3% company contribution

Wellness perks (Fitness classes, mental health resources)

Equity incentive plan

Tech + office supplies stipend

Annual professional development stipend

Flexible paid time off + federal holidays off

Parental leave

Work from anywhere

Referral Bonus

Visit our careers page to learn more.

Please note that all official communications will come from @secondfront.com email addresses. If you are contacted by anyone claiming to represent Second Front and are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at security@secondfront.com.

If you believe you are the target of a scam in the US, please report it to the Federal Trade Commission at: https://reportfraud.ftc.gov/#/. In Europe, please contact the European Anti-Fraud Office at: https://anti-fraud.ec.europa.eu/olaf-and-you/report-fraud_en

WHO WE ARE

At Second Front Systems (2F), we equip defense and national security professionals for long-term, continuous competition for access to emerging technologies. Founded by two former U.S. Marines with firsthand experience of the dangers outdated technology poses in combat, our team is dedicated to fast-tracking government access to disruptive, commercially-proven technology for U.S. national security missions. 

Our Game Warden product, a fully managed and compliant DevSecOps platform, accelerates the process for accrediting software as a service (SaaS) applications for government use.

Learn how 2F can help you make an impact on national security missions at www.secondfront.com

ONE LAST THING…

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.