IT Business Process Owner

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Primary Responsibilities

• Represent business needs from an IT perspective during requirements preparation and validation.
• Ensure tool designs align with business vision, processes, and operations.
• Lead the assigned IT Process Area, making process-related decisions in collaboration with the BA Operations Team.
• Validate that IT solutions meet key business drivers.
• Collaborate with SGS IT Business Analysts to clarify and communicate requirements.
• Support program development, including all relevant interfaces.

Key Responsibilities

• Scope Definition: Serve as the main liaison between business and IT, translating operational processes into detailed User Stories.
• Process & Operations: Build and validate requirements with stakeholders, ensure traceability from definition through to testing, and participate in design workshops.
• Design: Provide input during design workshops, ensure solutions meet end-user needs, and maintain compliance with business requirements.
• Testing: Develop test cases and scenarios, coordinate User Acceptance Testing (UAT), and consolidate feedback for continuous improvement.
• Go-Live & Support: Prepare eLearning materials, create user manuals, promote system adoption, and support change management initiatives.

Reporting Line:
Reports to Gabriella Lencz, IT Manager (Budapest)

Profile Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years’ experience in business process management or a similar role.
• Proven leadership experience in IT process areas with cross-functional team collaboration.
• Background in Certification Operations within Business Assurance.
• Strong expertise in requirement gathering, validation, and business process compliance.

Required Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities with a creative mindset.
• Proficiency in creating detailed User Stories and translating business needs into IT requirements.
• Experience in test case creation and UAT coordination.
• Knowledge of change management principles and best practices.

Key Competencies

• Leadership: Ability to guide and empower cross-functional teams.
• Collaboration: Strong stakeholder management and alignment skills.
• Attention to Detail: Precision in requirement validation and process design.
• Adaptability: Capacity to manage multiple priorities in a dynamic environment.
• Technical Acumen: Solid understanding of IT processes with the ability to contribute to design and development.
• Resilience: Ability to thrive in fast-paced, evolving settings.

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and remote work model.
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.

Apply Now:
At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!