Customer Service Representative – Kankakee, IL

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary:

$22 - $24.00/hourly

Summary:

The Customer Service Representative role is responsible for engaging with customers on behalf of the Company. Ideal Customer Service candidates will exhibit excellent communication skills during order processing from start to finish to ensure customer satisfaction. The primary role of the Customer Service Representative is to successfully interface with customers, suppliers and the sales team through effective order management and world class service.

Essential Functions:

• Take charge in customer support relations and the sales team’s needs.
• Receives and processes sales orders and purchase orders daily.
• Interfaces with customers to track orders, resolve challenges and expedite shipments.
• Provide a pleasant phone voice and positive attitude.
• Generates accurate bills of lading for shipments from various warehouses.
• Assists with maintaining monthly freight accrual worksheets.
• Performs accounts receivable follow-up and supplies weekly progress reports.
• Maintains and tracks local inventories.
• Ability to learn quickly, retain information, and multi-task in a fast-paced environment.
• Excellent communication skills, written and verbal.
• High degree of self-discipline and attention to detail.
• Ability to work independently and within a team environment.

Education:

High school diploma or equivalent.

Experience:

• Minimum 1-3 years of customer service experience.
• Preferred experience in customer service within a distribution or manufacturing environment.

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Adaptability
• Customer Focus
• Communication
• Detail Oriented
• Problem Solving
• Time Management
• Patience

All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.