Customer Success Manager

Superside is the creative accelerator for ambitious SMBs, delivering top-tier design and marketing solutions at scale. Our SMB customers are a key part of our growth, and this role is all about helping them thrive. You'll own a portfolio of ~30 accounts, ensuring they get maximum value from Superside—driving adoption, deepening engagement, and uncovering expansion opportunities. This role requires a balance of high-touch relationship management and scalable strategies, using smart processes and technology to create an exceptional customer experience.

This role is different from a Customer Support position. It requires a proactive approach to our customers, understanding their strategy and future needs before any issues arise. Candidates who will succeed in this role have first and foremost experience with account management and a true customer-centric mindset.

• Own and grow a portfolio of ~30 SMB customers, ensuring retention, satisfaction, and expansion.
• Lead customers through onboarding, training, and adoption to maximize their use of Superside.
• Identify opportunities to expand services and drive customer growth.
• Partner with creative, operations, and support teams to resolve issues and optimize outcomes.
• Build and execute scalable success strategies to keep engagement high across multiple accounts.
• Analyze customer trends, flag risks early, and proactively offer solutions.

• 5+ years in customer-facing roles (account management, CSM, or similar), ideally in a creative agency or SaaS.
• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Strong verbal and written communication skills—clear, confident, and persuasive.
• Proven ability to build trust, manage expectations, and drive engagement.
• Understanding of design trends, marketing channels, and creative workflows.
• Ability to align creative services with small business challenges and growth needs.
• Skilled at managing multiple accounts while ensuring structured, personalized engagement.
• Data-driven mindset with experience using insights to shape success strategies.
• Experience with CRM tools (e.g., Salesforce, Planhat) and AI-powered customer success platforms is a plus.

Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.

Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:

- A global community of 200+ best-in-class creatives working from more than 60 different countries

- Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy

- A high-pace, high-energy, and high-performance environment

- Trusting, ego-free, and truth-seeking team members

- Pioneering the future of work with a fair, friendly, and supportive community. We’re pretty proud of this one

- The opportunity to build an international career through creative mentorship from top design leaders. We - grow, you grow

- Work closely with leading global brands on a wide variety of creative projects. We’re talking about Amazon, Meta, Twitch, LVMH, Puma, Shopify, and others

About Superside

Superside is a revolutionary way for businesses to get good design done at scale. Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.