Head of Product - Expert Service

The Head of Product at Taxfix Group is responsible for defining and implementing a comprehensive product strategy and roadmap, setting clear and measurable goals, and owning product outcomes. The role involves understanding user needs, leading cross-functional teams, driving product development, and collaborating with stakeholders across the organization to shape a market-leading tax advisor service.

To apply for the Head of Product position at Taxfix Group, candidates should have 7+ years of professional experience in driving business outcomes within high growth companies, including at least 3 years in digital product management. A proven track record of successfully launching and scaling digital products, along with strong collaboration and leadership skills, are essential for this role.

The Head of Product role at Taxfix Group is integral to our mission of simplifying tax filing. This position will lead the creation and enhancement of an Expert Service that connects users to professional tax advisors, ultimately helping millions feel confident about filing their taxes.

The work culture at Taxfix Group for the Head of Product is collaborative and innovative, fostering a team environment where open communication and diverse ideas are welcomed. Employees enjoy various benefits like flexible working hours, opportunities for personal and professional development, and regular socialization events, making it a vibrant place to work.

Taxfix Group provides immense opportunities for growth for the Head of Product, including access to a generous learning budget, mentorship from internal L&D experts, and the chance to shape a critical product and have a significant impact on the organization’s growth through strategic leadership and innovative thinking.

When answering this question, highlight specific examples of digital products you have launched, focusing on your role, the strategies implemented, and the outcomes. Discuss any obstacles you faced and how you overcame them, showcasing your ability to drive results.

To effectively answer this question, describe your approach to feature prioritization, such as using data-informed decision-making, gathering user feedback, and considering business goals. Provide a real-life example that illustrates your methodology in action.

Explain that understanding user needs is vital, and discuss methodologies you use, such as user interviews, surveys, and analytics. Highlight any frameworks or tools that you have found particularly helpful in gathering insights about target users.

Provide an example of a situation where you successfully aligned multiple stakeholders around a product strategy. Emphasize the communication methods you used and how you facilitated discussions to ensure everyone felt included and heard, leading to better buy-in.

Identify key performance indicators (KPIs) relevant to product success, such as user engagement, retention rates, and revenue growth. Discuss how you evaluate these metrics and use them to inform product decisions while adapting strategies accordingly.

Demonstrate your strategies for fostering collaboration, such as setting clear roles, maintaining open communication, and encouraging team brainstorming sessions. Share an example where collaboration led to innovative solutions or improved product outcomes.

Discuss potential challenges such as market competition, evolving user expectations, and regulatory compliance. Share your thoughts on how to proactively address these challenges by staying informed about industry trends and continuously iterating on the product.

Talk about your experience in leveraging data analytics tools and qualitative research to drive product decisions. Provide specific examples that illustrate how you utilized data to inform product changes, enhancements, or pivots.

Articulate a clear and inspiring vision for the Expert Service, focusing on user empowerment and streamlined access to professional advice. Mention innovative ideas you might have for enhancing user experience and increasing engagement.

Share the strategies you employ to stay updated on product management trends, such as following industry leaders, attending relevant conferences, and participating in webinars. Discuss how this ongoing learning contributes to your effectiveness as a product manager.