Customer Service Representative For International Airline - Work Remote - job 2 of 2

The House of Mercier is proud to announce an exciting opportunity for a Customer Service Representative for an esteemed international airline. This remote position allows you to work from anywhere in the world while providing excellent service to airline customers. As a Customer Service Representative, you will be the first point of contact for travelers, assisting them with inquiries related to flights, bookings, and travel information. Your role is essential in ensuring that customers receive the highest level of assistance and support, making their travel experience seamless and enjoyable. We seek proactive, friendly, and solution-oriented individuals who are passionate about customer service and willing to help travelers navigate their journeys. Join The House of Mercier and take your career to new heights in the aviation industry!

Responsibilities

• Engage with customers through phone, email, and chat platforms to assist with inquiries about flights, bookings, and travel policies.
• Provide clear and accurate information to customers regarding flight schedules, ticket changes, and baggage allowances.
• Handle customer complaints and concerns with professionalism and empathy to ensure a positive resolution.
• Document customer interactions and feedback for quality assurance and future improvements.
• Collaborate with internal teams to resolve complex customer issues effectively and efficiently.
• Stay informed about airline policies, services, and updates to provide the most accurate assistance to customers.

• Previous experience in customer service is preferred, ideally in the travel or aviation industry.
• Excellent communication skills in English, both verbal and written; additional language skills are a plus.
• Strong problem-solving abilities and the capability to handle high-pressure situations with professionalism.
• Ability to work independently in a remote setting while managing time and tasks effectively.
• Strong interpersonal skills with a focus on providing exceptional customer experiences.
• Proficient in using customer service software and basic computer applications.
• Flexibility to accommodate various shifts, including evenings and weekends, as required.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan