Dutch Speaking Customer Service For Online Shopping Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking Customer Service Representative for a leading online shopping company. This exciting role requires a dynamic individual who is passionate about delivering exceptional service and support to customers in the online retail space. As e-commerce continues to grow, our client needs a dedicated team member who can effectively communicate with Dutch-speaking customers, ensuring that their shopping experience is seamless and satisfying. You will play a critical role in resolving customer inquiries, addressing concerns, and providing information about products and services. This position offers a unique opportunity to join a fast-paced environment where your skills and dedication will contribute to the success of a well-known online brand. If you possess an enthusiasm for customer service and are fluent in Dutch, we invite you to apply and be a part of a team that values innovation, integrity, and excellence in service delivery.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding their orders, shipping, and return policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Educate customers about product details, promotions, and best practices for utilizing the online shopping platform.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with other departments to ensure customer satisfaction and service excellence.
• Stay updated on product information, technical specifications, and service changes to provide accurate assistance.

• Fluency in Dutch (spoken and written) is a must, with a good command of English.
• Proven experience in customer service, preferably in an online retail or e-commerce environment.
• Excellent communication and interpersonal skills, with a passion for helping customers.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.
• Familiarity with online shopping systems and customer support software is an advantage.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...