Dutch Speaking Online iGaming Customer Support

The House of Mercier is a prominent recruitment agency dedicated to connecting exceptional talent with exciting career opportunities worldwide. We are pleased to offer a fantastic opportunity for a Dutch Speaking Online iGaming Customer Support representative to join our dynamic team. In this role, you will be the first line of assistance for our Dutch-speaking customers, guiding them through the exhilarating world of online gaming. Your fluency in Dutch will be essential in providing outstanding support and ensuring an enjoyable gaming experience. This position is ideal for motivated individuals who are passionate about customer service and eager to thrive in the fast-paced iGaming industry. You will address customer inquiries, resolve issues, and provide insights into our diverse gaming offerings. If you're ready to make a meaningful impact within a forward-thinking agency committed to excellence, The House of Mercier is the perfect place for you.

Responsibilities

• Deliver exceptional customer support through live chat, email, and telephone communication.
• Handle customer inquiries related to gaming rules, promotions, and account management efficiently.
• Troubleshoot and resolve any technical issues that customers may face during their online gaming experience.
• Provide informative and engaging assistance to improve the overall customer journey.
• Support customers with account registration, verification, and financial transactions such as deposits and withdrawals.
• Maintain detailed records of customer interactions and feedback to help refine our services.
• Collaborate with team members and other departments to ensure a seamless and high-quality customer experience across platforms.

• Fluency in Dutch, both verbal and written, is essential; proficiency in English is a plus.
• Prior experience in customer support, particularly in the iGaming or related industries.
• Strong communication skills with a friendly and customer-focused demeanor.
• Able to excel in a fast-paced and challenging environment while maintaining professionalism.
• Excellent problem-solving skills and the ability to effectively manage customer inquiries.
• Familiarity with online gaming platforms and a passion for the iGaming industry.
• Willingness to work flexible hours, including weekends and holidays, to meet customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...