E-Commerce Support Specialist - Work remote, no experience needed

Join The House of Mercier as an E-Commerce Support Specialist, a fully remote position designed for individuals eager to delve into the world of e-commerce without prior experience. This role offers a unique opportunity to provide exceptional customer support while developing your skills in a fast-paced, innovative environment. You will play a crucial role in assisting customers with their inquiries and ensuring they have an outstanding online shopping experience.

Responsibilities

• Engage with customers via email and live chat, addressing their e-commerce questions and concerns.
• Assist customers in the order process, including product guidance, payment support, and returns.
• Troubleshoot and resolve any issues customers may encounter, ensuring their satisfaction.
• Maintain accurate records of customer interactions for quality assurance and improvement initiatives.
• Work collaboratively with team members to enhance customer service strategies.
• Participate in ongoing training to stay current on product knowledge and e-commerce trends.
• Contribute to a positive and supportive team environment while achieving individual goals.

• No experience needed; a passion for learning and helping others is key.
• Strong written and verbal communication skills.
• A proactive attitude towards problem-solving and customer service.
• Ability to work independently in a remote setting with reliability and accountability.
• Familiarity with computer systems and online customer support tools is beneficial.
• Interest in e-commerce and the luxury market is a plus.
• Willingness to adapt and respond to changing customer needs.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks