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German Speaking Customer Solutions Agent - Financial Industry image - Rise Careers
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German Speaking Customer Solutions Agent - Financial Industry - job 1 of 2

The House of Mercier, a leading recruitment agency focused on connecting talented individuals with career opportunities worldwide, is excited to announce an opening for a German Speaking Customer Solutions Agent in the financial industry. This role is perfect for those who thrive in a customer-centric environment and have a strong command of the German language. The selected candidate will be responsible for providing exceptional support to German-speaking customers, addressing inquiries related to financial services, troubleshooting issues, and ensuring a seamless customer experience. As an integral member of The House of Mercier, you will operate in a collaborative setting that encourages innovation and teamwork. If you are dedicated, proactive, and possess the necessary language skills along with a penchant for customer service, we invite you to join us and help enhance the connectivity between talent and opportunities across the globe.


Responsibilities

  • Act as the primary contact for German-speaking customers needing assistance with financial inquiries.
  • Respond promptly and effectively to customer queries via phone, email, and chat channels.
  • Diagnose customer issues, propose solutions, and ensure thorough follow-up for customer satisfaction.
  • Inform customers about financial products and services, customizing information to fit their individual needs.
  • Maintain accurate records of customer interactions and feedback in the company's CRM system.
  • Work in partnership with other teams to effectively resolve complex customer matters.
  • Assist in refining customer service policies and training materials to improve the overall customer experience.
  • Fluency in German and English, both written and verbal, is essential.
  • Relevant experience in a customer support role, especially within the financial services sector.
  • Strong analytical skills with the ability to troubleshoot and resolve customer issues effectively.
  • Outstanding communication skills, showcasing empathy and understanding in customer interactions.
  • Familiarity with CRM tools and the Microsoft Office Suite for effective tracking and management of inquiries.
  • A self-starter who can work independently while also collaborating effectively with a team.
  • A positive attitude and dedication to delivering exceptional customer service.
  • Competitive Monthly Salary
  • 2 Extra Salaries Per Year
  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • And More...

Average salary estimate

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DATE POSTED
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