German speaking Technical Support Customer Representative - job 1 of 3

The House of Mercier is on the lookout for a dedicated German speaking Technical Support Customer Representative to join our vibrant customer service team. In this role, you will be responsible for delivering exceptional support to our German-speaking customers, assisting them with a variety of technical issues related to our products. Your effective communication skills and problem-solving abilities will be vital in ensuring customer satisfaction and loyalty. If you are passionate about technology and excellent service, we invite you to take the next step in your career with us!

Key Responsibilities

• Provide high-quality technical support in German via phone, email, and chat.
• Diagnose and troubleshoot customer inquiries efficiently, offering clear and effective solutions.
• Educate customers on product functionalities and usage best practices.
• Maintain accurate records of customer interactions and issues in our support systems.
• Collaborate with other departments to escalate and resolve complex technical problems.
• Participate in ongoing training and development initiatives to enhance product knowledge.
• Build lasting relationships with customers to foster loyalty and trust.

• Fluency in German and proficiency in English; additional languages are a plus.
• Prior experience in customer service or technical support preferred.
• Strong technical aptitude and ability to learn new tools quickly.
• Excellent communication skills with a focus on customer satisfaction.
• Proficient in using CRM software and support tools.
• Ability to manage multiple tasks while providing excellent service.
• Adaptability and flexibility to meet the evolving needs of customers.

Competitive Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...