Italian Speaking Customer Service For Anti-Financial Crime Unit

The House Of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dynamic Italian Speaking Customer Service representative to join our Anti-Financial Crime Unit. In this role, you will be at the forefront of combating financial crime by assisting clients and internal stakeholders in navigating complex issues related to fraud, money laundering, and other illicit activities. Your fluency in Italian will be essential as you support our clients based in Italy and gather crucial information to help in our crime prevention efforts. This position offers a unique opportunity to utilize your communication skills while contributing to a significant cause within the industry. As part of our commitment to excellence, we are looking for individuals who possess a strong customer service focus and are eager to work in a fast-paced environment where every interaction counts. If you are passionate about making a positive impact in the world and possess the necessary skills, we invite you to apply and be part of our mission to enhance financial integrity globally.

Responsibilities

• Provide exceptional customer service to clients in Italian regarding anti-financial crime inquiries.
• Assist clients in understanding financial regulations and compliance requirements.
• Gather and analyze information related to potential financial crimes and escalate to appropriate teams.
• Conduct follow-up communication with clients to ensure resolution of issues and concerns in a timely manner.
• Collaborate with the Anti-Financial Crime Unit to support investigations and action responses to incidents.
• Maintain detailed records of client interactions and ensure accurate documentation of processes.
• Stay up-to-date with industry trends and changes in regulations that may affect clients’ services.

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service or support roles, preferably in a financial or compliance context.
• Strong understanding of financial regulations and anti-financial crime practices.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to analyze information and make sound judgments in complex situations.
• Proficiency in using customer service software and Microsoft Office Suite.
• Strong attention to detail and the ability to manage multiple tasks efficiently.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...