Italian Speaking e-Cigarette Customer Support

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking e-Cigarette Customer Support Representative to join our team. In this role, you will provide exceptional support to customers in the e-cigarette industry, assisting them with inquiries, product information, and resolving any issues they may encounter. Your proficiency in Italian will be essential as you engage with clients to ensure they have a seamless experience with our products and services. As part of a passionate team, you will be responsible for fostering customer relationships, gathering feedback, and contributing to the improvement of our services. If you have a passion for customer service, a keen interest in the e-cigarette industry, and the ability to communicate effectively, then this is the perfect opportunity for you. Join us at The House of Mercier and be part of a forward-thinking company that values innovation and excellence in customer support.

Responsibilities

• Provide outstanding customer support in Italian via phone, email, and chat regarding e-cigarette products.
• Assist customers with product inquiries, order tracking, and troubleshooting issues.
• Resolve customer complaints and ensure satisfaction through effective solutions.
• Educate consumers on product features, usage, and safety guidelines.
• Maintain comprehensive knowledge of e-cigarette products and industry regulations.
• Collaborate with other teams to gather insights and improve customer experience.
• Document interactions and maintain accurate records of customer queries and resolutions.

• Fluency in Italian (written and spoken) is required; knowledge of English is a plus.
• Prior experience in customer support, preferably in the e-cigarette or consumer goods industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A good understanding of e-cigarette products and their usage.
• Ability to work both independently and within a team environment.
• Flexibility with work hours, including availability for evenings and weekends if needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...