Italian speaking Technical Support Customer Representative

The House of Mercier is on the lookout for a motivated Italian speaking Technical Support Customer Representative to join our talented customer service team. In this important role, you will be responsible for providing exceptional support to our Italian-speaking customers, assisting them with any technical inquiries and ensuring their satisfaction with our products. Your ability to communicate clearly and effectively in Italian will help our customers resolve issues and maximize their experience with our offerings. If you are passionate about technology and customer service, we would love to have you as part of our team!

Key Responsibilities

• Provide high-quality technical support in Italian through various channels, including phone, email, and live chat.
• Diagnose and troubleshoot customer issues related to our products and services.
• Educate customers on product features, updates, and best practices to enhance their usage.
• Keep accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with internal teams to address complex issues and relay customer feedback.
• Contribute to the development of support resources, such as FAQs and user guides, based on customer inquiries.
• Ensure a positive and professional interaction with every customer.

• Fluency in Italian and proficiency in English; knowledge of other languages is a plus.
• Previous experience in technical support or customer service is preferred.
• Strong understanding of technology and the ability to learn new products quickly.
• Excellent verbal and written communication skills.
• Proficient in using customer service software and CRM systems.
• Ability to handle multiple inquiries and provide timely resolutions.
• Willingness to adapt to changing priorities in a fast-paced environment.

Competitive Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...