Portuguese speaking Customer Representative for a Video Game Brand

The House of Mercier is thrilled to announce an opening for a Portuguese speaking Customer Representative for a renowned Video Game Brand. In this pivotal role, you will be the first point of contact for our Portuguese-speaking gaming community, ensuring they receive exceptional support and assistance for various games and services. Your responsibilities will include addressing customer inquiries, troubleshooting gaming issues, and enhancing the overall customer experience. If you are fluent in Portuguese, have a passion for games, and are committed to delivering high-quality customer service, we invite you to join our dynamic team and contribute to the exciting world of gaming.

Responsibilities

• Engage with Portuguese-speaking customers through various communication channels (phone, email, chat) regarding inquiries about video games and services.
• Efficiently resolve customer concerns and provide comprehensive solutions to enhance satisfaction.
• Deliver detailed information on game features, updates, and promotions to assist customers.
• Document all customer interactions accurately in the CRM system to maintain thorough records.
• Collaborate with team members to contribute to improved service practices and customer retention strategies.
• Gather and analyze customer feedback to enhance the overall support experience.
• Stay updated on the latest games, trends, and developments in the video game industry to provide informed support.

• Fluency in Portuguese and English, both written and spoken, is essential.
• Previous experience in customer service, particularly within the gaming or technology sector, is highly preferred.
• Strong communication skills with a focus on delivering excellent customer support.
• Ability to troubleshoot and resolve customer issues effectively.
• Familiarity with CRM systems and customer support tools is advantageous.
• A passion for video games and an understanding of gaming culture is a plus.
• Flexible availability to accommodate evening and weekend shifts as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...