Portuguese Speaking Online iGaming Customer Support - job 1 of 5

The House of Mercier is an innovative recruitment agency dedicated to connecting talented individuals with exciting career opportunities around the globe. We are currently seeking a motivated and enthusiastic Portuguese Speaking Online iGaming Customer Support representative to join our vibrant team. In this pivotal role, you will be the first point of contact for our Portuguese-speaking customers, guiding them through the dynamic world of online gaming. Your fluency in Portuguese will be essential in providing exceptional support and ensuring a delightful customer experience. This position is perfect for those who thrive in fast-paced environments and have a passion for customer service and the iGaming industry. You will handle a variety of customer inquiries, resolve issues, and provide insights into our gaming offerings. If you're ready to join a forward-thinking agency that values talent and commitment, The House of Mercier is the ideal place for you.

Responsibilities

• Offer excellent customer support through live chat, email, and phone communication.
• Respond to customer inquiries regarding gaming rules, promotions, account management, and related topics efficiently.
• Troubleshoot and resolve technical issues that customers may encounter while gaming online.
• Provide detailed information about gaming products and services to enhance the customer experience.
• Assist customers with account registration, verification, and processing financial transactions including deposits and withdrawals.
• Maintain detailed records of customer interactions and feedback to facilitate continual service enhancements.
• Work collaboratively with team members and other departments to ensure a seamless customer experience across all platforms.

• Fluency in Portuguese, both verbal and written, is essential; knowledge of English is a plus.
• Previous experience in customer support, ideally in the iGaming or a similar industry.
• Strong communication skills with a friendly and approachable demeanor.
• Ability to work effectively in a fast-paced and challenging environment while maintaining professionalism.
• Excellent analytical and problem-solving skills to efficiently address customer inquiries.
• Familiarity with online gaming platforms and a keen interest in the iGaming sector.
• Willingness to work flexible hours, including weekends and holidays, to meet customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...