Portuguese speaking Technical Support Representative

The House of Mercier is a distinguished recruitment agency specializing in connecting talented individuals with remarkable career opportunities around the globe. We are excited to announce an opening for a Portuguese speaking Technical Support Representative to join our dynamic team in the consumer services sector. In this essential role, you will act as a primary support resource for our valued Portuguese-speaking customers, addressing their technical inquiries and challenges with the highest level of professionalism and care. Your fluency in Portuguese will be key in ensuring effective communication and delivering prompt, reliable solutions. You will be part of a collaborative team that promotes professional development and encourages innovation in customer service. Your contributions will not only enhance customer satisfaction and loyalty but also empower customers to fully leverage the exceptional features of our products. If you are passionate about technology and customer service, and have strong communication skills in Portuguese, we invite you to apply and become a vital part of our mission-driven company.

Responsibilities

• Provide outstanding customer support in Portuguese through phone, email, and chat channels.
• Diagnose and resolve technical issues faced by customers efficiently.
• Collaborate with other departments to escalate complex inquiries and follow through to resolution.
• Maintain accurate documentation of customer interactions and technical issues in our support system.
• Assist customers with product installation, setup, and optimization efforts.
• Guide customers on product functionality and best practices for usage.
• Monitor and manage open support tickets to ensure timely closure and communication with customers.

• Fluency in Portuguese; both written and spoken.
• Experience in a technical support or customer service role is preferred.
• Ability to understand and explain consumer services and technology concepts.
• Excellent communication and interpersonal skills with a customer-centric focus.
• Strong analytical and problem-solving abilities with attention to detail.
• Able to work independently and collaboratively in a fast-paced environment.
• Flexibility to work different shifts as necessary to meet customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...