Spanish speaking Customer Service Representative for Air Conditioning Company

The House of Mercier is pleased to announce an exciting opportunity for a Spanish Speaking Customer Service Representative to join our client, a leading air conditioning company. In this vital role, you will be the primary contact for Spanish-speaking customers, providing them with exceptional service and support regarding their air conditioning needs. You will be responsible for handling inquiries, assisting with troubleshooting, and ensuring a positive customer experience. We are looking for a friendly, professional, and motivated individual who is passionate about customer service and has a solid understanding of HVAC systems. If you are eager to contribute to a team where your efforts make a real difference, we would love to hear from you!

Responsibilities

• Respond promptly to customer inquiries in Spanish via phone, email, and chat.
• Provide assistance with product questions, service requests, and troubleshooting issues related to air conditioning systems.
• Document customer interactions accurately in the CRM system for reference and follow-up.
• Resolve customer complaints and concerns effectively to ensure satisfaction.
• Collaborate with technicians and service personnel to coordinate resolutions for customers.
• Stay informed about company products, services, and promotions to provide up-to-date information.
• Collect and relay customer feedback to help improve services and processes.

• Fluency in Spanish and English, both written and spoken.
• Previous experience in a customer service role is preferred, ideally in the HVAC industry.
• Strong communication skills with an ability to connect with diverse customers.
• Good problem-solving abilities and a patient demeanor in high-pressure situations.
• Familiarity with customer service software and CRM tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends if required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...