Spanish Speaking Online iGaming Customer Support

The House of Mercier is a leading recruitment agency that specializes in connecting talented individuals with rewarding career opportunities across the globe. We are excited to announce an opening for a Spanish Speaking Online iGaming Customer Support representative to join our vibrant team. In this pivotal role, you will serve as the first point of contact for our Spanish-speaking customers as they explore the exhilarating landscape of online gaming. Your exceptional communication skills in Spanish will be vital in delivering outstanding support and elevating the customer experience. This position is ideal for proactive individuals who are passionate about customer service and eager to thrive in the fast-paced iGaming sector. You will handle customer inquiries, resolve issues, and guide users through the various aspects of our gaming offerings. If you are looking for an opportunity to join a forward-thinking agency where your skills will be valued, look no further than The House of Mercier.

Responsibilities

• Provide top-tier customer support via live chat, email, and phone calls.
• Answer customer questions related to gaming operations, rules, promotions, and account management in a prompt and professional manner.
• Troubleshoot and resolve any technical difficulties customers encounter while gaming online.
• Offer comprehensive information about gaming products and services to enhance customer engagement.
• Assist with customer registration, account verification, and financial transactions, including deposits and withdrawals.
• Keep accurate and detailed records of customer interactions and feedback to inform ongoing service improvements.
• Work collaboratively with team members and other departments to ensure a seamless customer experience across our platforms.

• Fluency in Spanish, both verbal and written, is crucial; knowledge of English is an advantage.
• Prior experience in customer support, ideally within the iGaming or a comparable industry.
• Strong interpersonal skills with a positive and helpful attitude toward customers.
• Able to handle a fast-paced and demanding work environment without losing composure.
• Excellent analytical and problem-solving abilities to effectively manage customer issues.
• Familiar with online gaming environments and possess a keen interest in the iGaming industry.
• Willingness to work flexible hours, including shifts on weekends and holidays to accommodate customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...