Technical Customer Support - as per Australian Time Zone

Aspire Software is looking for Technical Customer Support as per Australian Time Zone to join our team in Lebanon !

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What Your Day Will Look Like:

• Guide new customers through the onboarding process, ensuring a smooth setup.
• Provide friendly and efficient support via phone and email.
• Troubleshoot customer issues and escalate technical problems when needed.
• Setting up accounts and API integrations.
• Gather customer feedback to help improve our product and support processes.
• Work closely with the development team to report and track issues.

• Excellent communication skills, both written and verbal.
• A proactive and customer-focused approach to problem-solving.
• Strong attention to detail and ability to handle data entry accurately.
• Ability to multitask and stay organized in a fast-paced startup environment.
• Prior experience in hospitality or tech is a plus but not essential.
• Comfortable working with technology and learning new systems.