Customer Analyst

Embark on an exciting journey with Virgin Red! We are looking for two Customer Data Analyst’s to join our Virgin Red team, you'll be at the heart of our customer-focused revolution. This role isn't just about data analysis; it's about shaping the future of loyalty, marketing, and product development. Be the storyteller behind our data, empowering our business decisions with your insights. 

Join us in this dynamic, diverse environment where your initiative and curiosity fuel innovation. Experience the thrill of meaningful work, flexible hours, and a range of benefits designed to enhance your professional and personal life. Discover the Virgin way – where your dedication opens doors to endless opportunities. 

Our Virgin Family 

Join the Virgin Group – a diverse collective driving change, enhancing customer experience, and having a blast. We're daring, disrupting industries from finance to space, united as part of the Virgin Family. 

Virgin Red rewards customers who live the Virgin lifestyle. Earn Virgin Points across our vast partner network, unlocking everyday rewards and exclusive experiences. As the Virgin network hub, we foster deeper customer understanding, opening doors for partners. Bold, distinctive, customer-centric – that's Virgin Red. 

Tell me more 

• Enable the business to make decisions based on data driven insights by collating and analysing information from multiple sources and providing a logical and coherent story.  

• Build dashboards and maintain reports with metrics to help the business understand and optimise the programme, marketing activity and product development through a member-centric lens.  

• Work with the team to deliver analytical projects to understand loyalty, value, lifecycle, cross-group and omnichannel engagement.  

• Carry out ad hoc analysis and communicate findings in a concise and timely manner.  

What you’ll need 

• Experience in an analytical role, you may have been a Data Analyst, Marketing Analyst, Insight Analyst, Business Intelligence Analyst.. or alike. 

• Visualisation fundamentals & tools, such as Tableau or Power BI 

• Experience building dashboards that enable business users to answer their own questions. 

• The ability to communicate complex results in a way that is easy for a variety of stakeholders to understand. 

• Experience running analysis to answer business questions by data mining, quantitative and statistical analysis with large volume customer data and/or web/app behavioural data.   

• Proficient coding skills in SQL (Python advantageous but not essential) 

• Initiative & curiosity - something doesn’t look right in the numbers? Why is that? 

• Good commercial acumen and understanding of how to link business objectives to measurable KPIs and project briefs. 

• One of our two roles will support a variety of work across our team, and our other will be financial services and retail focussed. So, experience in these fields would be useful but not essential. 

The extra details 

Role type: Permanent 
Location: London hub & your home space 
Salary: £50,000-62,500 plus bonus - We're putting our salaries out there for everyone to see - no smoke and mirrors, just honest numbers. We'll offer a salary that matches your skills, always aiming for room to grow. 
Working hours: Full time - We embrace flexible working. Let us know what hours empower you to be at your best both professionally and personally, we’ll try to find a perfect match for you and us. 
Benefits: Buckle up for an adventure with Virgin! Our benefits package isn't just a list - it's your ticket to an extraordinary career and life. Imagine unlimited leave for your globe-trotting dreams, a "Screw it, let's do it pot" to enjoy being you, and a learning budget to fuel your curiosity. We've got your back with top-notch health care, family support that goes the extra mile, and a pension plan to keep your future bright. From electric vehicles to flexible volunteering, we're not just offering a job - we're inviting you to join a community that celebrates your whole self. 
Closing date: 25 February 2025 

Some of the attributes that define a Virgin person just can’t be quantified in words. We pride ourselves on welcoming people from all walks of life, with all sorts of skill sets. Most recently, we successfully campaigned to add ‘Dyslexic Thinking’ as a skill on LinkedIn. Any uniqueness is a strength and will be considered an asset to our workforce. If there is something you would like us to consider, to tailor the hiring process to the way you work best, please don’t hesitate to let us know.   

Ready to turn your career into the ultimate adventure? Virgin's got the map, the compass, and the crew. Your great adventure awaits!