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Job details

Technical Support Analyst

Our client is a fast-growing Australian technology company providing advanced telematics solutions to the commercial vehicle industry, including logistics fleets and transport providers. With a strong focus on service delivery and innovation, they work with global partners to deliver cutting-edge automotive IoT technology.

As their support function grows, they are seeking a talented Technical Support Analyst to provide B2B support to users of a high-tech telematics platform, assisting with both software and hardware-related enquiries.

Job Responsibilities:

  • Respond to client support enquiries (hardware/software) via Freshdesk tickets, email, and phone
  • Diagnose and troubleshoot issues using cloud-based platforms and internal tools
  • Provide onboarding assistance and training for customers
  • Collaborate with internal teams: engineering, installation, QC, operations
  • Escalate unresolved or critical issues to the Head of Operations
  • Document solutions and contribute to the internal knowledge base
  • Participate in a rotating after-hours support roster
  • Identify recurring issues and assist with process improvements
  • 2+ years’ experience in technical or customer support, ideally in a tech, telco, or automotive environment
  • Strong English communication skills – written and spoken (professional and confident tone)
  • Client-facing experience, preferably in a B2B or enterprise support role
  • Familiarity with service desk/ticketing tools (e.g., Freshdesk)
  • Strong troubleshooting skills and problem-solving mindset
  • Ability to collaborate across teams and handle multiple tasks
  • Experience or interest in automotive electronics, IoT, or telematics is a bonus
  • Experience working remotely with Australian clients is preferred
  • ​Permanent work-from-home set-up
  • Dayshift (Australian business hours)
  • Full-time job
  • HMO
  • Annual leave
  • Christmas Bonus equivalent to 1 month's wage (pro-rata)

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 28, 2025

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