Integrations Product Owner

At Voyc, we’re building cutting-edge solutions to help businesses better understand and manage their customer interactions. Our integrations are a key part of delivering these solutions and value and as we scale, we need a Product Owner / Product Manager for Integrations who is equally comfortable working with customers, developers, and third-party IT teams to drive the roadmap, development, and delivery of integration solutions.

This role is a blend of product management, stakeholder engagement, and project/change management, requiring strong technical expertise, exceptional communication skills, and the ability to orchestrate complex integration projects in a rapidly evolving environment.

The Role

As the Product Owner /for Integrations, you will own the integrations roadmap and be the primary point of contact for customers, internal teams, and third-party IT stakeholders. You will be responsible for managing integration initiatives from concept to delivery, ensuring they align with business needs, technical feasibility, and customer requirements. This role requires someone with a strong technical background in APIs and integrations, excellent relationship management skills, and experience handling project management and change management in a SaaS environment.

Key Responsibilities

Customer & Stakeholder Engagement

• Liaise with customers and their IT teams to understand integration requirements, manage expectations, and ensure smooth implementation.
• Engage with business stakeholders, including Sales, Customer Success, and Leadership, to ensure integration solutions align with customer needs and business goals.
• Translate business and customer requirements into actionable Features and User Stories, ensuring clear and effective communication between customers, developers, and third-party vendors.
• Act as a trusted advisor for customers, helping them navigate technical challenges related to integrations.
• Manage expectations on integration timelines, complexities, and limitations, ensuring all stakeholders are aligned throughout the process.

Product & Roadmap Management

• Own and manage the integrations roadmap, prioritising and delivering features that bring the most value to customers and the business.
• Work with the Product Manager and Project Manager to keep work items up to date and relevant.
• Balance customer requests, technical constraints, and business priorities, ensuring a structured approach to backlog prioritisation.
• Collaborate with development teams to ensure integrations are built in a scalable, reliable, and secure manner.
• Drive planning sessions and communicate risks or delays to internal stakeholders while proactively identifying solutions.

Project & Change Management

• Lead integration projects from planning to execution, working with cross-functional teams to ensure smooth delivery.
• Manage change management processes, ensuring all internal teams and customers are aligned on any changes to integrations or platform capabilities.
• Estimate and plan resource requirements in conjunction with engineering leadership, ensuring teams are aligned on delivery timelines.
• Ensure third-party vendors and offshore teams adhere to project requirements, facilitating smooth collaboration and execution.
• Own the service management framework for integrations, ensuring seamless incident management, security posture, and continuous improvement.

Technical Oversight & Best Practices

• Ensure engineers maintain robust API and integration architecture, while aligning with security best practices and test strategies for APIs and data exchanges.
• Lead continuous improvement initiatives to enhance both technology and delivery processes for integrations, working collaboratively with technical teams.
• Ensure that all integration solutions are designed with monitoring, logging, and observability to support operational efficiency.
• Collaborate with architects to help define and manage the technology roadmap, ensuring that integrations are built to scale effectively.

Must-Have Skills & Experience

• Proven experience as a Product Owner or Product Manager for at least 2 years, particularly in integration projects and API-driven platforms.
• Strong experience interacting with both customers and developers, acting as the bridge between business needs and technical execution.
• Proven track record of managing integrations with third-party IT teams, vendors, and offshore development teams
• Deep understanding of APIs, system interoperability, and integration architectural patterns.
• Hands-on project management experience, including scoping, resource planning, and risk mitigation.
• Experience managing change within an organisation, ensuring smooth rollouts and minimal disruption.
• Proven ability to prioritise and manage multiple projects, balancing short-term needs with long-term strategic goals.
• Excellent communication and stakeholder management skills, with the ability to engage with both technical and non-technical audiences.
• Strong analytical and problem-solving skills, with a structured approach to breaking down complex problems.
• Familiarity with Agile/Scrum methodologies and experience working with product development teams.

Nice to Have (Bonus Skills)

• Experience working in SaaS, AI, or data-driven platforms.
• Prior experience with CRM, telephony, or enterprise system integrations.
• Familiarity with API gateways, event-driven architectures, and middleware solutions.
• Experience with cloud-based integration services, AWS.

• A caring, growth-focused team culture where we support your personal and professional goals.
• Flexible working hours and a forward-thinking approach to leave policies.
• Company-sponsored lunches, travel, and learning opportunities, including an annual all expenses week away team offsite.
• An inclusive and representative workplace that values diversity.
• Competitive salary and equity options, giving you ownership in Voyc’s success.
• A flexible, hybrid or remote working model, so you can choose to work from home or our office.

Join us at Voyc and be part of a dynamic, innovative team where your work will directly shape the future of our platform and empower businesses to make smarter, data-driven decisions.