Implementation Manager Team Lead

For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

Are you a motivated team lead with a passion for leadership, operational excellence, and delivering exceptional customer experiences? We are seeking an Implementation Manager Team Lead to oversee and drive the success of our implementation team. In this role, you will manage a team of talented implementation managers, allocate projects strategically, and ensure the timely and successful delivery of our services to customers.

As a vital part of the customer experience journey, you will be responsible for maintaining high-quality standards, managing team performance, and fostering collaboration between internal teams and customers. Your ability to balance technical understanding with project and people management will be key to your success in this role.

Responsibilities

People Management:

• Guide, mentor, and cultivate a team of implementation managers, offering constructive feedback and promoting their professional development.

Project Allocation:

• Strategically allocate projects to team members, taking into account the customer’s location and the availability of resources.

Project Monitoring:

• Oversee the seamless execution of projects by identifying and addressing potential risks proactively.

Project Management:

• Maintain up-to-date boards reflecting the current status of projects, including deliverables and deadlines.

Documentation:

• Manage the creation and updating of implementation documentation for both internal stakeholders and customers.

Escalation Support:

• Engage in escalation meetings to tackle challenges, ensuring both customer satisfaction and the success of projects.

Pre-Sales Engagement:

• Participate in pre-sales discussions to share insights regarding implementation processes and address customer inquiries.

Product Feedback:

• Collect and communicate feedback from implementation experiences to the product team to facilitate ongoing improvements.

Proven experience as an Implementation manager team lead, Technical project manager or in a similar leadership role.

• Strong understanding of project management tools.

• Exceptional organizational and multitasking abilities.

• Experience with customer-facing roles, including escalation management and pre-sales.

• Ability to analyze technical requirements and translate them into actionable plans.

• Excellent communication and interpersonal skills to lead teams and interact with customers.

• A track record of delivering projects on time and within scope.

Join us and lead a team that drives successful customer outcomes while shaping the future of our implementation services! Apply now to make an impact!

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging environment, we are offering:

• 💼 Comprehensive Health Coverage: A robust health insurance plan that includes coverage for your dependents.
• 💰 Competitive Compensation: An attractive salary paired with a performance-based bonus plan.
• 🏠 Flexible Work Model: Enjoy the best of both worlds with a hybrid setup—one day working from home and four in the office.
• 🖥️ Top-Tier Tools: Apple gear and access to the latest productivity tools to help you excel.
• 📱 Stay Connected: A mobile data plan to keep you online wherever you are.
• 🍴 Delicious Perks: Fresh, tasty food at the office to fuel your productivity.
• 🌴 Generous Time Off: Take the time you need to relax and recharge with our ample PTO policy.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.