IT Support Technical Lead

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Our IT Operations Team is looking for a skilled IT Support Specialist to join us as an IT Support Technical Lead. In this role, you’ll oversee our IT support team, participate in solving complex issues, ensure smooth technical operations, and provide leadership in troubleshooting and resolving technical issues

What you’ll do as an IT Support Technical Lead…

• Oversees the IT support team, ensuring effective resolution of technical issues and high-quality service delivery in place
• Focuses on the advanced security measurements, and integration of IT infrastructure
• You will lead the elaboration of process and support manuals for IT support staff and employees and assume technical responsibility for our global Workspace platform.
• requires more experience, deeper knowledge of different operating systems (Windows / MacOS / Linux) and networking, both on-preim or AWS based, assists with monitoring and maintaining network infrastructure
• Manage the critical IT infrastructure components, assists with the planning and implementation of new hardware or software installations, purchasing software and running the needed IT and Security due diligence checks
• Will be the contact person responsible for coordinating, monitoring and controlling the completion of tickets from the global IT service desk, this also includes recording and processing faults from 1st and 2nd-level support
• Train and educate staff on IT best practices and security protocols
• Should have a deeper understanding of the business and technical landscape. can help to define and shape higher-level objectives, particularly those related to technical debt reduction
• Develop and implement IT support policies, procedures, and best practices
• Leading the technical onboarding and offboarding of employees, including the configuration of software and hardware, this also includes the creation, administration and maintenance of employee accounts and rights.

What we’re looking for…

• Fluency in English is a must.
• Strong communication skills and flexibility as well as pleasure.
• Proven experience in leading a team, preferably in a fast-paced environment
• Minimum +6 years of experience with hands on experience in end-user computing.
• Experience in Cloud services “Google Workspace” and “Jira” experience is needed.
• General knowledge in Cybersecurity (Endpoint management).
• Technical knowledge and skills Microsoft certifications (a plus).
• Well-established knowledge of security policies and compliance.
• Highly experienced in troubleshooting Windows and macOS issues.
• General knowledge in managing MDM services
• Highly experienced in hardware maintenance

What we offer…

• Global, remote, and thriving: We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours.
• Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax.
• Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidised gym memberships.
• Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge.
• Stay connected: Take part in exciting annual team meetups!
• Diversity is our superpower: We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

*Benefits vary depending on location due to local laws and regulations.

At WorkMotion, we’re proud to be an equal opportunity employer. If you need any accommodations during the recruitment process, just let our Recruitment Team on Jobs@WorkMotion.com. We’re here to support you every step of the way!