Principal Product Manager
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission
As a Principal Product Manager at Zocdoc, you will play a critical role in revolutionizing healthcare by shaping breakthrough, company-level product strategies that meet the needs of both providers and patients. You will manage large, complex product areas and collaborate with cross-functional teams, including Engineering, Design, Marketing, Sales, Data, and Operations, to bring innovative features to market. Your leadership and strategic vision will directly contribute to advancing Zocdoc’s mission, delivering value to our users, and improving the overall healthcare experience.
You’ll enjoy this role if you are:
- Personally motivated to improve our healthcare system.
- A 10x, first-principles thinker who considers strategy within a broader, industry-wide context and inspires others to think similarly.
- Someone who thrives in ambiguity, with a knack for inventing solutions to test key hypotheses and quickly extract learnings.
- A collaborative leader who establishes strong communication across teams and drives projects seamlessly across technical and non-technical departments.
- Excited by the challenge of consistently leading teams to solve the hardest problems and make measurable improvements.
- Deeply knowledgeable about the technical stack and architecture of your product area while being recognized as an internal expert on your customer.
Your day-to-day will include:
- Refining and communicating a broad vision that addresses emerging challenges and opportunities, discovering new ways for the product to create value.
- Uncovering new qualitative and quantitative insights about users through inventive research programs and data analyses to build the business case for strategic, company-wide changes.
- Defining and driving the roadmap, goals, and metrics for a large product area or suite of products.
- Creating best-in-class documents and presentations to advocate for and “sell” change at a company level across multiple teams.
- Diving deep into the tech stack to anticipate complexities and provide trusted partnerships to product teams within and beyond your scope.
You’ll be successful in this role if you have:
- 12+ years of experience in product management or other relevant fields, ideally with a mix of early- and late-stage product environments.
- Strong structured thinking skills, with the ability to synthesize competitor insights, customer insights, and technical tradeoffs to build roadmaps with bulletproof rationale.
- The ability to influence broader company strategy by developing a vision that proactively identifies and addresses top opportunity areas, incorporating emerging technologies and trends.
- Exceptional communication and storytelling abilities, enabling you to act as a trusted presence for company leadership and represent the company to external audiences.
- A high-judgment, inventive mindset, adept at making sense of complex, sometimes contradictory information to effectively make decisions (with a knack for being right).
- Extensive expertise in improving speed and processes, partnering with senior leaders to drive urgency and accountability for achieving OKRs.
- Proficiency in SQL, Amplitude, and Looker (preferred).
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Great Place to Work Certified
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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By
Zocdoc
Our mission is to give power to the patient. We believe there’s no better way to help you have the great healthcare experience you expect and deserve.
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