Customer Service Representative - job 1 of 12

About Us:

At Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.

Job Title: Customer Service Representative

Job Summary:
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, ensuring their inquiries, concerns, and requests are addressed promptly and professionally. You will play a key role in delivering excellent customer experiences and maintaining strong customer relationships.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or in person in a courteous and professional manner.
• Provide accurate product or service information to customers and assist with troubleshooting or order processing.
• Maintain detailed and accurate records of customer interactions using our CRM or ticketing system.
• Identify customer needs and recommend appropriate products or services to enhance satisfaction.
• Handle complaints and provide appropriate solutions within company guidelines to ensure customer retention.
• Collaborate with other team members and departments to resolve customer concerns and improve processes.
• Stay informed about company products, services, promotions, and policies to provide up-to-date information to customers.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

• High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using computers and customer service software (e.g., CRM systems).
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

• Competitive salary of $53,000 - $60,000 per year.
• Opportunities for professional growth and advancement within the company.
• Comprehensive training and onboarding to ensure your success.
• Supportive and inclusive work environment.
• Paid time off and other standard benefits.