Technical Support Specialist (32 or 40 hours per week, based in Lithuania)

About us

Join Hostinger and we’ll grow fast! 🚀

Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900+ professionals, we are behind the success of over 3 million customers in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. 

Our mission: To build world-class solutions for anyone to easily succeed online

Our culture: Guided by 10 company principles

Our formula for success: Customer obsession, innovative products, and talented teams.

About you

Driving innovation means embracing relentless change, complexity, and a landscape that’s anything but predictable. At Hostinger, we don’t just adapt: we lead. We turn challenges into opportunities and uncertainty into meaningful progress. This isn’t a place for those who seek comfort in routine. It’s for those ready to excel in the unexpected.

Before you apply, consider if you:

• Care deeply about your work, finding purpose in making online success possible for anyone.

• Own your growth, continuously learning and improving yourself.

• Approach problems critically, proposing solutions driven by curiosity and creativity.

• Adapt quickly through changes in a fast-paced environment.

• Navigate challenges with resilience and resourcefulness, turning obstacles into opportunities.

• Collaborate with different teams and perspectives effectively to achieve meaningful solutions.

• Success is a journey. Every customer’s path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just possible, but seamless.

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
• Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
• Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
• Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
• Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
• Proactively identify and implement improvements to your work, team and department.

• We provide training during onboarding for Hostinger culture, products, and CS operations.
• This is a position with rotation-based shifts, including some weekend days.
• You are based in Lithuania.
• A workspace with reliable high-speed internet connection when working from home is required.

• Fluent in Lithuanian and English (C1 or native), written and spoken.
• Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
• Exceptional communication skills.
• Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).

• Advanced understanding of web hosting technologies, server management, and performance optimization.
• Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.
• Experience contributing to or improving AI-powered systems.

• A culture where everyone values the highest standards, freedom, and responsibility.A team of passionate people who push boundaries, create meaningful change, and achieve extraordinary things together.
• Hybrid work arrangement with modern, animal-friendly offices in Vilnius and Kaunas.
• Access to personal development tools: AI resources, books, libraries and subscriptions, learning platforms (Udemy, Scribd, Reforge), in-house skills development programs, and much more.
• An hourly salary of 8.50 EUR.
• Health insurance package, access to gym in Vilnius office, active challenges, fitness classes, and wellness workshops.
• Exclusive perks, including access to the Žalgiris Arena VIP lounge and recognition for anniversaries and life milestones.
• Team buildings, OKR parties, quarterly Town Hall meetings for networking and fostering connection.
• An environment where your ideas help us drive innovation and become the best place to work for you.

Check out this video from our Customer Success people who give you a sneak peek into the job!

Unlock ambition. Apply NOW. Scale Success!