People Operations Specialist - APJ

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

About the job:

As a People Operations Specialist, you will play a vital role on the People team, dedicated to delivering a world-class experience by providing exceptional support and guidance throughout the employee lifecycle. This includes onboarding new hires, managing offboarding, transfers, and addressing employee inquiries to foster a positive work environment. You will be the first point of contact for employees, helping them navigate our various HR processes, programs and initiatives.

You will prepare and maintain essential HR documentation, such as employment contracts, reference letters, and employee files, ensuring a seamless experience for employees. Additionally, you will ensure the accuracy of employee records in the HRIS (Workday), maintain compliance with labor laws, and support the development and implementation of HR policies.

• Act as the first point of contact for employees and managers, providing guidance on HR policies and processes.
• Manage and resolve HR queries through multiple channels, such as email, Slack, and Jira ticketing systems.
• Manage and update policies, processes, employment contracts, addendums and other HR documents to ensure alignment with local regulations.
• Manage onboarding of new employees, including documentation, verifying right to work documents, coordinating welcome and induction, and supporting managers.
• Collaborate with HR team members, Payroll, Talent Acquisition, and other teams to ensure smooth operational workflows.
• Monitor compliance with local, regional, and global labor laws, staying current on regulatory changes that impact HR operations.
• Support visa, employment pass, and relocation processes in Singapore, coordinating with government agencies and external partners.
• Manage and consult with employees regarding leave requests and ensure relevant paperwork and systems are updated.
• Support the administration of employee benefits programs, including health insurance, pensions, and other employee benefits.
• Accurately input, maintain, and update employee data in Workday, including processing employee changes, uploading documents, and regularly auditing and verifying data to ensure integrity and accuracy.
• Create, maintain, and update comprehensive process documentation and "how-to" guides, regularly reviewing and improving them to reflect changes in policies, regulations, or processes.
• Develop, implement, and drive improvements in HR processes and programs, focusing on efficiency, compliance, and employee experience.
• Provide employees with all necessary documentation and act as point of contact for inquiries throughout the separation and offboarding process.

• 3+ years of experience in HR operations, with strong knowledge of Singapore employment law, work passes, and visa processes.
• Experience supporting HR operations in additional APAC regions, particularly Japan and Australia, is highly desired.
• Experience working in shared services or centralized People Operations environments, handling high volumes of queries.
• Fluency in English is required.
• Familiarity with HR systems like Workday or similar HRIS platforms, with an emphasis on maintaining accurate data and automation.
• Strong problem-solving abilities and a proactive, solution-oriented approach.
• Experience creating, maintaining, and updating HR policies, procedures, and employee guides.
• Proven success in improving HR workflows and implementing process enhancements.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Ability to ensure data accuracy and confidentiality, with great attention to detail.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.