Team Lead, Member Payments

As the Team Lead, Member Payments at GROW Inc, you will support and mentor your team, manage workflows to meet SLAs, and provide valuable input on business enhancements. You'll handle client enquiries, oversee incident remediation, and collaborate on business rules and procedure updates, ensuring a high level of service and efficiency.

Candidates for the Team Lead, Member Payments role at GROW Inc should ideally have over 5 years of experience in superannuation administration focusing on member payments and at least 3 years in a leadership capacity. Familiarity with Google Suite or Microsoft Suite and strong communication skills are essential for success in this position.

Leadership experience is crucial for the Team Lead, Member Payments role at GROW Inc. With 3+ years in a leadership position, you will be responsible for mentoring your team and ensuring efficient workflow management, which makes strong leadership skills a key requirement for this position.

At GROW Inc, you can expect a hybrid work environment that supports flexibility and a positive culture. We value diversity of thought and encourage our team to bring their whole selves to work, fostering an atmosphere where innovative ideas can flourish and every team member's contribution is valued.

GROW Inc offers a variety of benefits to its Team Lead, Member Payments, including a hybrid work arrangement, special birthday leave, and exciting discounts on items such as movie tickets and electronics. We prioritize employee well-being and strive to create a rewarding work experience for everyone.

In your response, outline specific examples where you successfully led a team, focusing on challenges you faced and how you overcame them. Highlight any metrics of success you achieved, such as improvements in efficiency or team morale.

Discuss your approach to managing workflows, such as setting clear expectations, utilizing project management tools, and regularly reviewing performance. Providing examples of how you’ve implemented these strategies in previous roles can strengthen your answer.

Talk about your strategies for managing client queries, emphasizing the importance of clear communication and proactive problem-solving. Give examples of how you’ve resolved client issues in the past, showcasing your customer service skills.

Explain how you provide emotional and logistical support, emphasizing your ability to delegate tasks, offer encouragement, and maintain open lines of communication. Sharing a specific instance where you assisted your team can illustrate your leadership style.

Discuss the importance of constructive feedback and how it fosters growth and improvement within teams. Provide an example of how you've used feedback to enhance team performance or morale in a prior role.

Describe your approach to conflict resolution, including open dialogue and collaborative problem-solving. Giving an example of a situation where you successfully mediated a conflict can strengthen your response.

Mention specific resources you utilize, such as industry publications, professional networks, or online courses. Highlight your commitment to continuous learning and how you’ve applied new knowledge to your previous work.

Share a specific instance where you identified an opportunity for improvement and successfully implemented a solution. Focus on the processes you followed and the outcome, showcasing your analytical and strategic thinking skills.

Talk about the practices you put in place to foster an inclusive team environment, such as open forums for ideas or mentoring programs. Highlight how diverse perspectives have positively impacted project outcomes in your experience.

Explain your strategies for embracing change, including maintaining a positive mindset and encouraging your team to be flexible. Provide an anecdote that illustrates your proactive approach to adapting to new situations.